Senior Creative Operations Manager streamlining integrated campaigns for Knix’s intimate apparel and activewear brands. Managing briefs, workflows, resources, budgets, launches, and Creative Operations staff.
Responsibilities
Own intake and management of creative briefs across Knix, KT, and MNTD
Partner with the CMO and creative leadership to prioritize work based on business needs, timing, impact, and available resources
Translate briefs into project plans, workflows, milestones, owners, dependencies, and workback schedules
Help drive the go-to-market process across Marketing, Creative, eCommerce, Retail, Social, and other cross-functional teams
Oversee timelines, major launches, campaigns, ongoing initiatives, risks, dependencies, decisions, and deadlines
Manage creative budgets and resource planning across Knix, KT, and MNTD
Oversee team workload and bandwidth across concurrent workstreams, using internal resources, freelancers, agencies, or external partners
Introduce systems, tools, processes, templates, automation, and ways of working to improve speed, visibility, collaboration, and scalability
Review briefs for clarity of objectives, scope, deliverables, audiences, channel requirements, and decision-makers
Create visibility into project status, milestones, decisions, and risks
Supervise, mentor, and support direct reports, including performance, priorities, and professional growth
Report to the Senior Director of Creative & Content and support Knix, KT, and MNTD creative operations
Requirements
6–8 years of experience in Creative Operations, Marketing Operations, Traffic Management, Integrated Production, or Creative Project Management
1–2+ years of direct people management experience
Demonstrated track record managing complex, integrated marketing programs across multiple brands, business units, or concurrent workstreams
Experience delivering 360 integrated marketing campaigns across digital, social, retail, print, eCommerce, video, and brand channels
Strong experience building campaign workbacks, production schedules, resource plans, and cross-functional workflows from brief through launch
Experience partnering with senior marketing and creative leaders to prioritize work and translate shifting business priorities into executable plans
Hands-on experience building and maintaining workflows in project management platforms such as Asana, Monday.com, Jira, or similar tools
Demonstrated ability to improve or implement operational systems, tools, processes, and ways of working within a fast-moving creative organization
Strong judgment and resourcefulness, with the ability to solve competing priorities, compressed timelines, and capacity constraints without becoming a blocker to the work
Exceptional communication, leadership, and organizational skills with the ability to create clarity across multiple stakeholders and teams
Benefits
100% of premiums covered for extended health and dental plans from the first day for permanent full-time employees
Mental health support through Employee Assistance Programs via Dialogue, including virtual coaching, therapy, and counseling
Paid Parental Leave plan topping up salary to 80% for eligible permanent, full-time employees
RRSP matching program for permanent full-time team members
50% discount on Knix products
Reasonable accommodations during the application process
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