Senior Manager, Creative Operations

Posted 2 days ago

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About the role

  • Senior Creative Operations Manager streamlining integrated campaigns for Knix’s intimate apparel and activewear brands. Managing briefs, workflows, resources, budgets, launches, and Creative Operations staff.

Responsibilities

  • Own intake and management of creative briefs across Knix, KT, and MNTD
  • Partner with the CMO and creative leadership to prioritize work based on business needs, timing, impact, and available resources
  • Translate briefs into project plans, workflows, milestones, owners, dependencies, and workback schedules
  • Help drive the go-to-market process across Marketing, Creative, eCommerce, Retail, Social, and other cross-functional teams
  • Oversee timelines, major launches, campaigns, ongoing initiatives, risks, dependencies, decisions, and deadlines
  • Manage creative budgets and resource planning across Knix, KT, and MNTD
  • Oversee team workload and bandwidth across concurrent workstreams, using internal resources, freelancers, agencies, or external partners
  • Introduce systems, tools, processes, templates, automation, and ways of working to improve speed, visibility, collaboration, and scalability
  • Review briefs for clarity of objectives, scope, deliverables, audiences, channel requirements, and decision-makers
  • Create visibility into project status, milestones, decisions, and risks
  • Supervise, mentor, and support direct reports, including performance, priorities, and professional growth
  • Report to the Senior Director of Creative & Content and support Knix, KT, and MNTD creative operations

Requirements

  • 6–8 years of experience in Creative Operations, Marketing Operations, Traffic Management, Integrated Production, or Creative Project Management
  • 1–2+ years of direct people management experience
  • Demonstrated track record managing complex, integrated marketing programs across multiple brands, business units, or concurrent workstreams
  • Experience delivering 360 integrated marketing campaigns across digital, social, retail, print, eCommerce, video, and brand channels
  • Strong experience building campaign workbacks, production schedules, resource plans, and cross-functional workflows from brief through launch
  • Experience partnering with senior marketing and creative leaders to prioritize work and translate shifting business priorities into executable plans
  • Hands-on experience building and maintaining workflows in project management platforms such as Asana, Monday.com, Jira, or similar tools
  • Demonstrated ability to improve or implement operational systems, tools, processes, and ways of working within a fast-moving creative organization
  • Strong judgment and resourcefulness, with the ability to solve competing priorities, compressed timelines, and capacity constraints without becoming a blocker to the work
  • Exceptional communication, leadership, and organizational skills with the ability to create clarity across multiple stakeholders and teams

Benefits

  • 100% of premiums covered for extended health and dental plans from the first day for permanent full-time employees
  • Mental health support through Employee Assistance Programs via Dialogue, including virtual coaching, therapy, and counseling
  • Paid Parental Leave plan topping up salary to 80% for eligible permanent, full-time employees
  • RRSP matching program for permanent full-time team members
  • 50% discount on Knix products
  • Reasonable accommodations during the application process

Job title

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

HybridTorontoCanada

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