About the role

Staff Product Researcher at KOHO leading user research to shape product strategy for Canadians' financial services. Collaborating with cross-functional teams to drive high-impact research and insights.

Responsibilities

Lead high-impact research across multiple product areas
Support product strategy and roadmap decisions
Define strong research questions and determine the right methods
Use a range of methods such as in-depth interviews and usability studies
Synthesize findings into clear narratives, actionable insights, frameworks, and recommendations
Collaborate closely with designers, product managers, engineers, data partners, and product marketers
Build the foundations of a scalable research practice
Improve research operations and participant recruitment
Mentor designers, product managers, and other cross-functional partners
Explore how AI-powered tools can accelerate research workflows

Significant experience in product research for consumer-facing digital products
Operated at a staff or senior-leadership IC level
Excellent at framing messy problems and identifying what needs to be learned
Deeply skilled in qualitative research and comfortable combining it with quantitative inputs
Communicate clearly and persuasively, adapting storytelling to different audiences
Highly collaborative and know how to build trust across disciplines
Care about craft and improve how research happens around you
Energized by building structure where it does not yet exist
Comfortable using modern AI tools responsibly

Generous vacation + Wellness days + Flex Days + holiday closure
Remote-first environment + coworking support + yearly all hands retreat
Access to coaching & growth programs
Parental top-up & leave policies
Comprehensive health benefits
Power-up budgets for books, home office setup, phone & internet, AI tools, and professional development