Product Manager leading Kalkomey’s LMS for outdoor safety education. Owning course - authoring tools, interactive hunter education experiences, roadmaps, analytics, and AI initiatives.
About the role
- CRM Product Manager owning Salesforce strategy and roadmap for Kraken’s B2B crypto sales organization. Improving sales workflows, integrations, data quality, and platform coherence across global teams.
Responsibilities
- Own and evolve the CRM and sales tooling product strategy and roadmap across Kraken’s B2B sales organization
- Define how Salesforce and other sales platforms support different sales motions and customer segments
- Lead prioritization across competing stakeholder needs and sequence work against delivery capacity
- Assess incoming CRM needs, identify underlying product, process, integration, or data issues, and scope work
- Establish scalable CRM intake and prioritization processes
- Drive coherence across CRM and sales platforms, including ownership of records, workflows, integrations, and data
- Partner with sales leaders and end users to understand workflow friction in lead management, account management, pipeline progression, forecasting, and customer data quality
- Translate business needs into scalable product requirements and identify systemic solutions
- Write product requirements, user stories, specifications, and acceptance criteria
- Partner with Engineering and technical teams on CRM integrations, requirements, ownership boundaries, and escalation paths
- Facilitate trade-off discussions and maintain alignment with Sales, Engineering, Operations, and leadership
- Apply Salesforce Sales Cloud knowledge to scope solutions and evaluate implementation approaches
- Improve CRM adoption, data quality, workflow consistency, and sales productivity
- Define and measure a high-performing CRM ecosystem using qualitative and quantitative insights
- Support consolidation of the sales technology ecosystem and reduce fragmented processes and data silos
Requirements
- 4+ years of experience as a Product Manager, Product Owner, or similar role delivering technology, tooling, or workflow improvements for a Sales, Revenue, or go-to-market organization
- Strong working knowledge of Salesforce Sales Cloud, including objects, record types, flows, assignment rules, and declarative configuration
- Demonstrated ability to own a product roadmap and prioritize competing requests across multiple stakeholder groups, teams, or business units
- Ability to translate ambiguous business requests into scoped, actionable, and estimable technical requirements
- Strong product requirements and specification writing skills, including business context, user needs, expected outcomes, and acceptance criteria
- Experience partnering with Engineering, Sales leadership, business operations teams, and end users
- Strong understanding of B2B sales processes, including pipeline stages, lead routing, service-level expectations, account management, and forecasting
- Ability to distinguish product functionality, system configuration, integration changes, process improvements, and data remediation
- Strong analytical and troubleshooting skills
- Excellent written and verbal communication skills
- Ability to operate autonomously in a fast-paced, evolving environment while managing multiple priorities
- Strong organizational and prioritization skills
- Experience with CRM integrations and system-of-record boundaries preferred
- Experience supporting or rationalizing multiple CRM or sales platforms preferred
- Salesforce Administrator certification or equivalent hands-on Salesforce experience preferred
- Experience with Attio, Outreach, Front, or similar tools preferred
- Familiarity with Salesforce marketing automation and lead-generation workflows, including MCAE/Pardot, preferred
- Experience in fintech, financial services, payments, crypto, or digital assets preferred
- Experience with complex B2B or institutional sales organizations preferred
Benefits
- Opportunity to work at Kraken/Payward, a globally accessible financial infrastructure and crypto platform
- Equal opportunity employment
- Job-related skills or work-style assessments applied consistently across candidates
- Dogfooding Kraken products is a requirement once employed
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