Nestlé Health Science territory manager growing Genestra and Pure Encapsulations supplement sales. Building practitioner relationships and expanding Southwestern Ontario accounts.
About the role
- Account Manager helping golf courses maximize Lightspeed’s commerce platform. Driving adoption, expansion, and long-term customer success across North America.
Responsibilities
- Manage a portfolio of golf course customers
- Help customers get the most value from the Lightspeed platform
- Proactively reach out to customers to drive product usage and add-ons
- Expand usage of Lightspeed Golf modules
- Identify and address churn risks
- Ensure adoption of new product launches
- Define customer success criteria with internal teams including Sales, Services, Support, and Product
- Provide escalation support for large-customer issues
- Lead projects and initiatives to improve customer experience and CSAT
- Identify reference-account and marketing case-study opportunities
- Report regularly on portfolio status and maintain high CSAT/NPS
- Stay current on Lightspeed products, processes, and add-ons
- Represent customer needs and flag product requests to appropriate teams
- Participate in team, regional, and continuous-improvement initiatives
- Provide customers with POS and management best practices
- Keep current with golf-industry best practices
- Improve Customer Success and Account Management processes
- Conduct pre-sale scope calls to determine customer requirements and setup needs
- Contribute to wider organizational objectives
Requirements
- Experience managing an extended and complete sales cycle
- Strong emphasis on ensuring customer satisfaction
- Passion for working with people, understanding unique business needs, and optimizing business output
- Bilingual in English and French (spoken and written) is strongly preferred
- Experience working with major corporations and maintaining SLAs
- Well versed in and passionate about the golf industry
- Consultative, analytical, and solutions-oriented
- Highly self-motivated, disciplined, and organized
- Results- and metric-driven
- A sense of adventure and an entrepreneurial spirit
Benefits
- Flexible work environment
- Flexible paid time off and remote work policies
- Equity options
- Contributions to your pension plan
- Training opportunities
- Health and wellness credit
- Time off to volunteer
- Interest groups, employee-led networks, social committees, and sponsored sports teams
- Computer purchase program for a personal MacBook
- Enhanced parental leave
- Medical, dental, wellness, life, and disability insurance
- RRSP plan and match
- Paid parental leave top-up
- Paid time off
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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