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About the role

  • Junior SOC Analyst monitoring and responding to security incidents for Long View, a North American IT services provider. Supporting SIEM operations, cloud security, incident escalation, and 24x7 coverage.

Responsibilities

  • Participate actively in 24x7 operations of the Long View Security Operations Centre
  • Monitor, identify, and validate security events generated from SIEM tools
  • Work with monitoring, event, and incident management tools including Sentinel and ServiceNow
  • Respond to critical business-impacting situations and coordinate resources to remediate issues
  • Coordinate major security incidents and provide timely internal email communications
  • Support SIEM tool changes, tweaks, additions, and updates in Sentinel and other Long View tools
  • Provide security guidance to team members on identifying, containing, and remediating security incidents
  • Analyze complex issues across on-premise, public cloud, and private cloud solutions and communicate impacts to higher-tier team members
  • Follow and establish security alert process documentation, acknowledge events, and manage service desk tickets through resolution and closure
  • Assign tickets to appropriate owners
  • Work with Azure, AWS, and Google Cloud Platform
  • Fulfill reporting requests using Long View tools
  • Act as the main security escalation point between Integrated Global Services team members, branches, clients, and vendors

Requirements

  • 1+ years of professional experience in incident detection and response, malware analysis, or cyber forensics
  • SC-200 certification
  • Experience working with MS Defender
  • Extensive experience evaluating, interpreting, and integrating relevant data sources for merging network attack analyses with counterintelligence and law enforcement investigations
  • Experience with IT service management tools, including performance monitoring and ITSM solutions
  • Experience with SIEM platforms such as Sentinel, Splunk, and Sumo Logic
  • Experience with incident, problem, change, and service requests following ITIL framework standards
  • Experience provisioning new client services and completing customer onboarding tasks
  • Proven ability to troubleshoot and resolve technical and procedural issues
  • Strong verbal and written communication skills for explaining technical matters to customers in non-technical terms
  • Ability to react quickly and professionally with a sense of urgency
  • Ability and desire to work on an on-call rotation for 24-hour support
  • Intermediate network and security certifications such as Security+, Network+, SSCP, and/or CCNA Security are extra assets
  • SC-900 or an equivalent certification is an extra asset

Benefits

  • Permanent staff position
  • Paid training
  • Career life planning
  • Relocation and travel opportunities
  • RSP plan
  • Exciting projects while accessing the latest technologies
  • Employee resource groups
  • Company-wide training
  • Inclusive and equitable workplace
  • Interview or role accommodations available

Job type

Full Time

Experience level

Junior

Salary

CA$52,900 - CA$69,431 per year

Degree requirement

No Education Requirement

Tech skills

AWSAzureCloudGoogle Cloud PlatformITSMReactServiceNowSplunk

Location requirements

HybridCalgaryCanada

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