Partner Account Manager growing Prophix’s financial performance software through Referral, Reseller, and ISV partnerships. Driving partner - led pipeline and revenue across North America.
About the role
- Senior Account Manager owning renewals and expansion for Loopio’s B2B SaaS customers. Building executive relationships, negotiating contracts, and driving account growth.
Responsibilities
- Own the commercial relationship for a portfolio of existing Mid-Market and Enterprise accounts
- Lead renewal negotiations and expansion opportunities
- Build customer relationships through email, phone, video, and in-person meetings
- Map customer organizations and develop account engagement strategies
- Partner with Customer Success Managers on adoption, pricing, renewals, and expansion
- Negotiate contract terms and pricing
- Respond to subscription and upgrade requests
- Present expansion value to stakeholders and executives
- Conduct discovery sessions and online platform demonstrations
- Create playbooks, email templates, and meeting frameworks
- Use customer health and product data to identify growth opportunities and risks
- Develop strategies to increase engagement, growth, and advocacy
- Conduct market research on consumer needs and competitor activity
- Generate pipeline through prospecting and outbounding
- Report and maintain monthly and quarterly forecasts
- Maintain Salesforce account information and close renewals and expansions
- Monitor license consumption against contractual entitlements and identify upsell opportunities
- Collaborate with Product and Development, Marketing, Sales, and Customer Success teams
- Present customer insights to internal teams and senior leadership
- Occasionally travel for Loopio events or on-site customer meetings
Requirements
- 3+ years of experience in a Strategic Account Executive, Account Manager, or similar role, preferably in B2B SaaS
- Experience growing and maintaining relationships with named accounts, including Global Banks and Fortune 500 globally distributed organizations
- Proven track record of developing sales opportunities and managing complex deal cycles
- Experience embedding into key accounts to drive business outcomes supporting account expansion
- Ability to develop relationships with senior leaders and C-level executives
- Ability to build cross-functional relationships and work as a team player
- Strong analytical ability and ability to derive insights from data and reporting
- Highly organized
- Highly effective communication and presentation skills
- Strategic thinking and understanding of organizational goals
- Experience using a dynamic sales tech stack
- Must be based in the Greater Toronto Area
- Must be legally authorized to work in Canada without employer sponsorship
Benefits
- Equity
- Commission
- Professional mastery allowance for learning support
- Structured sales onboarding
- Health and wellness benefits starting day one
- MacBook laptop
- Monthly phone and internet subsidy
- Work-from-home budget
- Flexible co-working locations in Ontario and British Columbia
- Supportive remote-first culture
- Townhalls, AMA sessions, and quarterly celebrations
- Employee Resource Groups
- Ongoing feedback and regular 1-on-1s
- Opportunity to work remotely
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Degree requirement
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