About the role

Onboarding- und Member-Success-Coach für LOTAROs praxisnahe People-Skills-Trainings. Begleitung neuer Nutzer, Plattformaktivierung und Motivation zur Buchung passender Trainings.

Responsibilities

Conduct short, personalized onboarding coaching sessions with new users
Support and activate users on the platform
Introduce relevant training programs
Serve as a point of contact for users during the initial phase
Demonstrate understanding and empathy for different learning needs
Provide feedback to the internal team on common questions or obstacles
Motivate new members to learn actively and book their first training session on the platform

Excellent communication skills – friendly, clear, and persuasive
Customer-centric mindset – you want our members to learn successfully
Proactive attitude – you do not wait to act; you take initiative
Basic technical proficiency – you are comfortable navigating digital tools
Teamwork and reliability – you are part of a dependable, people-focused team
Experience in coaching, onboarding, training, or customer support (a plus, but not required)
Understanding of learning platforms, HR tech, or SaaS products (a plus, but not required)
Interest in personal development, communication, and personal growth (a plus, but not required)