Manulife financial - services co - op creating education and communication materials for group retirement - plan members. Supporting approvals, translations, project tracking, and member engagement.
About the role
- Client education specialist designing MaintainX learning content for industrial and frontline teams. Delivering webinars, virtual classes, and field training across Autodesk Operations Solutions.
Responsibilities
- Design, produce, and update educational content for MaintainX’s client learning channels.
- Define educational content requirements with internal subject matter experts to support maintenance, repair, and operations (MRO) skills.
- Conduct ongoing research on the learner audience, their motivations, and the evolving professional skills landscape.
- Use the ADDIE and SAM models to design self-paced and instructor-led learning experiences.
- Deliver or coordinate live and on-demand webinars, virtual classes, and training at field events.
- Contribute to the Client Education team’s roadmap.
- Advise team members on curriculum and content design.
- Collaborate with the Customer Success, Product, and Marketing teams.
- Report to the Senior Manager, Client Education.
Requirements
- At least three (3) years of experience in an education-related role, such as client education, Training & Enablement, Learning & Development, or teaching.
- At least one (1) year of experience designing and delivering instructor-led learning experiences.
- Proficiency with content creation tools for live training materials, such as Google Slides, PowerPoint, Canva, and Figma.
- Familiarity with live training delivery platforms, such as Zoom Webinar, Webex, or CloudShare.
- Experience collaborating with subject matter experts on content ideation and review.
- Strong ability to communicate technical concepts in clear and concise language.
- Exceptional attention to detail in grammar, aesthetics, and consistency.
- Experience working in industrial maintenance and/or manufacturing (an asset).
- Experience with CMMS and/or enterprise asset management (EAM) systems (an asset).
- A maintenance and/or reliability certification, such as CMRP or CRE (an asset).
- Experience working at companies with rapidly evolving products, particularly in software as a service (SaaS) (an asset).
- Familiarity with project management tools, such as Jira or Notion (an asset).
- Familiarity with course authoring tools, such as Articulate, Adobe Captivate, or Parta (an asset).
- Familiarity with video production tools, such as Camtasia, DaVinci Resolve, or Clueso (an asset).
- Familiarity with a learning management system (LMS) for a client academy, such as WorkRamp or Skilljar (an asset).
- Fluency in Spanish and/or French (an asset).
Benefits
- Equity
- Depending on the role, compensation may also include commission
- Depending on the role, compensation may also include an annual bonus
- Benefits in Canada differ on health coverage, retirement, and leave
- A culture of belonging where everyone can thrive
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Co - op position supporting the development of member education materials for group retirement plans. Collaborating with the National Education Team in Canada and ensuring quality and accuracy.