About the role

Manulife financial-services co-op creating education and communication materials for group retirement-plan members. Supporting approvals, translations, project tracking, and member engagement.

Responsibilities

Create enrollment and other member communication materials in a range of formats
Enter descriptions of plan benefits and other data in Manulife’s systems
Review materials for accuracy and readability
Identify discrepancies between documents
Coordinate translation of materials when required
Ensure materials receive required approvals and are ready for distribution
Manage multiple projects and tasks while meeting deadlines and quality expectations
Track productivity and report on progress
Build and maintain a database of clear, accurate content for plan member communications
Consult and collaborate with internal contacts to ensure accuracy and obtain approval
Support National Education Specialists in developing and executing member education deliverables

Currently pursuing an undergraduate degree in marketing, communications, business studies, or a related discipline
Previous project management experience or business experience in insurance or retirement savings an asset
Proven ability to spot inconsistencies, question data, and work with others to resolve questions
Ability to work independently and as part of a team
High proficiency in written and spoken English
Proficiency in written French an asset
Desire to learn and develop
Strong customer service orientation with a focus on service excellence
Strong time management skills with ability to multitask
Proven attention to detail
Ability to manage a large work volume
Positive attitude and flexibility to adapt to changing projects and timelines
Strong oral and written communication skills
Submit resume, cover letter, academic transcript, and work term evaluation (if any) in one PDF file