Customer Service Manager leading teams, KPIs, and order - to - cash improvements. Supporting Prollenium’s Canadian medical - device and dermal - filler operations.
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Bilingual Customer Experience Specialist, French
Posted last month
About the role
- Bilingual French Customer Experience Specialist supporting Canadian plan members and healthcare providers. Explaining benefits coverage and claims processes through phone, email, and live chat.
Responsibilities
- Serve as the first point of contact for Plan Members and healthcare providers via phone, email, and live chat
- Provide plan coverage information
- Explain claims processes
- Support customer inquiries and create a smooth, positive experience
- Advocate for Plan Members and deliver exceptional service
- Manage multiple priorities efficiently while remaining focused and composed
- Handle difficult interactions positively and professionally
- Contribute to a collaborative, solutions-focused team environment
- Handle inquiries confidently and provide clear, accurate, and helpful responses
- Complete virtual training during the first three months with dedicated trainer and leadership support
Requirements
- Excellent communication in English, spoken and written
- 2+ years of experience in a customer-facing or call center environment
- Post-secondary education
- Strong active listening skills
- Excellent multitasking and time management abilities
- Tech-savvy and comfortable using customer service software and systems
- Ability to work independently and within a team environment
- Previous participation in an employee group benefits plan
- Ability to work Monday to Friday within contact center hours of 8:00 AM to 7:00 PM
Benefits
- Option for overtime
- Minimum of 3 weeks' vacation
- Flex days
- Wellness programs
- Employee education program
- Extended health and dental benefits
- Retirement Pension Plan (RPP)
- Flexible work options
- Wellness support, including comprehensive mental health resources
- Social and wellness committees
- Accommodation during any stage of the hiring process
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