Consumer Support Specialist supporting Runway’s AI - powered creative platform users. Handling high - volume tickets, troubleshooting issues, and improving self - service content and support automation.
About the role
- Customer Experience Specialist at Manion handling inquiries from Plan Members and healthcare providers. Focused on delivering exceptional service through various communication channels in a collaborative environment.
Responsibilities
- Serve as the first point of contact for Plan Members and healthcare providers.
- Provide plan coverage information and explain claims processes.
- Support customer inquiries.
- Manage multiple priorities efficiently while remaining focused.
- Handle inquiries confidently and provide clear responses.
Requirements
- 2+ years of experience in a customer-facing or call center environment.
- Post-secondary education.
- Strong active listening skills.
- Excellent multitasking and time management abilities.
- Tech-savvy with customer service software and systems.
- Previous participation in an employee group benefits plan.
- Excellent communication in English, both spoken and written.
Benefits
- Comfortable compensation and benefits.
- 3 weeks' vacation.
- Flex days to maintain a healthy work-life balance.
- Wellness programs to support your well-being.
- Employee education program.
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