Configuration Specialist configuring DistillerSR’s AI - enabled evidence management platform for healthcare research. Translating client requirements into tested software solutions and supporting implementation projects.
About the role
- Functional Rehabilitation Specialist developing rehabilitation strategies for Manulife’s Canadian disability and group life clients. Coordinating stakeholders, treatments, vendors, and budgets to support return-to-work outcomes.
Responsibilities
- Develop, monitor, and implement innovative, goal-oriented, return-to-work-focused rehabilitation strategies for plan members
- Develop positive relationships through frequent communication and collaboration with plan sponsors, plan members, treatment providers, and internal partners
- Drive cases toward successful return to work or job-resolution readiness
- Manage vendors and budgets to ensure effective and efficient treatments are available to plan members
- Complete daily administrative tasks, including responding to emails and telephone calls in a timely manner
- Demonstrate resiliency, emotional intelligence, and compassion when listening and communicating with plan members, including delivering difficult messages
Requirements
- Bilingualism (English and French) is an asset; if the successful candidate is in Québec, proficiency in both languages will be required
- A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program
- Preference for Health Sciences-related education and direct experience in a rehabilitation setting
- Sound knowledge of Rehabilitation Industry Standards, disability insurance and medical terminology, and Disability and Rehabilitation management best practices
- Excellent written and oral communication skills, with attention to detail and accuracy
- Ability to make meaningful decisions efficiently and optimally under tight deadlines
- Comfortable and skilled in handling incoming and outgoing calls
- Excellent organizational and prioritization skills
- Valid driver’s license; may be required to travel to various locations
Benefits
- Incentive programs and incentive compensation tied to business and individual performance
- Flexible work environment
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays
- Vacation days
- Personal days
- Sick days
- Statutory leaves of absence
- Career learning and growth opportunities
- Workplace well-being and inclusion support
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