People Partner shaping talent strategy for Samsara’s IoT - powered connected operations platform. Advising GTM and Sales leaders, driving talent programs, and solving organizational challenges.
About the role
- AVP leading Manulife’s global HR service readiness, product enablement, and innovation. Coordinating scalable launches, regional delivery, training, knowledge, automation, and AI.
Responsibilities
- Translate GPS strategy into practical readiness, product, knowledge, training, and innovation priorities
- Assess operating-model effectiveness and address gaps, duplication, handoffs, and capability needs
- Align service scope, ownership, channels, and enabling capabilities
- Lead intake, impact assessment, planning, validation, cutover, hypercare, and post-launch review for GPS changes
- Confirm ownership, processes, controls, capacity, technology, data, knowledge, training, communications, escalation paths, and success measures before go-live
- Manage cross-service dependencies, resource constraints, sequencing, and launch risks
- Translate colleague and stakeholder needs into scalable service models, journeys, workflows, requirements, and product roadmaps
- Lead GPS product ownership and build an innovation pipeline spanning automation, AI, self-service, workflow, and knowledge
- Set standards for operational knowledge, procedures, playbooks, learning content, and readiness evidence
- Ensure approved knowledge, role-based training, communications, and adoption support are available before launch
- Use quality, search, case, and experience insights to improve effectiveness and reduce avoidable contacts and errors
- Lead regional Service Delivery Managers for International, North America, and Asia
- Coordinate readiness across COEs, People Partners, Technology, Operations, and delivery teams
- Build regional accountability for stakeholder engagement, launch preparation, risk management, adoption, and stabilization
- Provide dashboards and readiness reviews covering demand, status, dependencies, decisions, adoption, and benefits
- Track launch quality, disruption, knowledge effectiveness, training, adoption, automation, and stakeholder confidence
- Recommend what to start, stop, sequence, defer, or remediate
- Lead the GPS Innovation Leader, GPS Product Owner, Knowledge Readiness and Training Analyst, and three regional GPS Service Delivery Managers
- Build an integrated, high-performing team connecting strategy, design, technology, knowledge, training, regional readiness, and adoption
Requirements
- Senior leadership experience in global HR operations, shared services, service design, readiness, product management, transformation, or innovation
- Proven success establishing operating models, governance, service standards, and launch disciplines across global and regional teams
- Experience translating policy, process, technology, data, and organizational change into sustainable operations
- Strong knowledge of HR service delivery, employee experience, knowledge and learning, digital products, workflow, automation, and AI-enabled operations
- Executive presence and analytical judgment
- Stakeholder influence
- Experience leading geographically distributed teams
Benefits
- Flexible work environment
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Learning and career development opportunities
- Incentive programs and incentive compensation tied to business and individual performance
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Degree requirement
No Education Requirement
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