We’re building the operating system for the trades, a critical industry that’s been underserved by technology for far too long.
Founded by the sons of hard working tradespeople and backed by top investors, our platform delivers a seamlessly integrated experience that enables thousands of business owners to accelerate growth, drive operational efficiencies and deliver a superior customer experience.
We currently serve over ten trades industries, and we’re just getting started.
Joining our team means that you’ll have the opportunity to make an outsized impact on the trades ecosystem and world at large.
Are you built for the challenge?

ServiceTitan

Browse and apply for open jobs at ServiceTitan.

data-scientist

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

We’re building the operating system for the trades, a critical industry that’s been underserved by technology for far too long. Founded by the sons of hard working tradespeople and backed by top investors, our platform delivers a seamlessly integrated experience that enables thousands of business owners to accelerate growth, drive operational efficiencies and deliver a superior customer experience. We currently serve over ten trades industries, and we’re just getting started. Joining our team means that you’ll have the opportunity to make an outsized impact on the trades ecosystem and world at large. Are you built for the challenge?

• Manage a team of 19, including multiple people managers
• As a leader, you will work with C-Suite/VP-level stakeholders to set roadmaps for your team and influence the company’s product roadmap and overall strategy
• As a manager/doer, you will be responsible for reviewing key deliverables to ensure quality and doing ad-hoc analyses when they are particularly complex and important
• Creatively answer questions nobody is asking but that help us improve how we run our business
• Create KPIs that measure the health of our product and its impact on our customers
• Assist the sales and marketing teams in creating product impact claims for major deals
• Mentor and grow your teammates to deliver strong deliverables across the business
• Set a technical strategy for your team that uses the latest technologies while appropriately balancing immediate execution with long term vision
• Work with our data engineering team to help create data marts that allow for self-service and accelerate our speed to value over time

Director, Product Analytics

Director of Product Analytics shaping strategy for ServiceTitan by leading analytics for product impact and team management.

product-analyst

• Architect Data Solutions: Design, build, and maintain scalable data tables and models in Snowflake, serving as a single source of truth for cross-team analyses.
• Develop Reusable Tools: Build robust, multipurpose dashboards and visualizations in ThoughtSpot or similar tools, empowering business users to self-serve actionable insights.
• Provide Strategic Insights: Use statistical tools to identify, analyze, and interpret patterns in complex data sets; prepare and present findings and recommendations to senior management.
• Drive Infrastructure Improvements: Proactively partner with stakeholders in product, finance, and engineering to continuously improve analytics infrastructure.
• Mentor and Lead: Serve as a technical leader and mentor for other analysts, guiding best practices and raising team quality and efficiency.
• Own the Roadmap: Lead solutions for complex, loosely scoped problems; partner with stakeholders to translate business needs into a long-term analytics roadmap.

Lead Product Analyst

Lead Product Analyst at ServiceTitan, architecting data solutions and providing strategic insights for product performance and growth opportunities. Mentor analysts and influence product roadmaps through data-driven recommendations.

video-editor

• Conceptualize, storyboard, and execute short-form testimonial narratives, product teasers, and brand awareness campaigns from inception to final delivery.
• Translate complex SaaS value propositions into compelling visuals that resonate with high-growth business owners in the service industry.
• Navigate advanced remote workflows, including meticulous caching, proxy management, and asset organization within a shared media environment.
• Deliver professional-grade kinetic text, motion graphics, color grading, and audio mixing for all corporate and promotional assets.
• Implement AI-driven audio and video tools to enhance production value and streamline editing cycles.
• Adhere strictly to established corporate style guides while providing creative input to evolve the brand’s visual identity.

Video Editor

Remote Video Editor with ServiceTitan creating compelling narratives and brand awareness content. Managing post-production workflows and integrating AI technologies in video editing.

support-engineer

• Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
• Become a product expert and develop creative solutions and workflows that best meet customer needs
• Prevent escalations and de-escalate customers by leveraging support tools and resources such as the Salesforce Support Console, internal chatbot, as well as in-depth testing to efficiently resolve cases
• Provide comprehensive technical solutioning directly to ServiceTitan’s customers to resolve customer issues with high quality and speed.

Technical Support Specialist – Telecom

Customer Support Advocate assisting with software for small businesses in trades. Responsibilities include resolving inquiries and providing technical solutions via various communication methods.

• Utilize support tools to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
• Become a product expert and develop creative solutions and workflows that best meet customer needs.
• Influence product changes by submitting bugs to our developers and ensuring resolution of bug fixes.
• Champion customer needs by sharing feedback and concerns with internal stakeholders.

Technical Support Specialist

Customer Support Advocate assisting customers with ServiceTitan software through various support tools. Utilizing phone, chat, and email to deliver exceptional customer experiences.

ServiceTitan

About the company

Open jobs

5 jobs found

Director, Product Analytics

ServiceTitan

Lead Product Analyst

ServiceTitan

Video Editor

ServiceTitan

Technical Support Specialist – Telecom

ServiceTitan

Technical Support Specialist

ServiceTitan