About the role

Customer Support Advocate assisting customers with ServiceTitan software through various support tools. Utilizing phone, chat, and email to deliver exceptional customer experiences.

Responsibilities

Utilize support tools to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
Become a product expert and develop creative solutions and workflows that best meet customer needs.
Influence product changes by submitting bugs to our developers and ensuring resolution of bug fixes.
Champion customer needs by sharing feedback and concerns with internal stakeholders.

Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types.
Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment.
Self-motivated and able to master complex software.
An efficient, effective, and resourceful problem-solver with strong critical thinking skills and troubleshooting abilities.
Quickbooks/accounting knowledge a plus.

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.