IT Support Analyst IV managing technology interruptions and support for North American Contact Center. Collaborating with technology partners and providing clear communication on issues and resolutions.
About the role
- Integrated Logistic Support Analyst managing logistics support for the Royal Canadian Navy’s Arctic and Offshore Patrol Vessels. Conducting analyses to optimize maintainability and availability of naval systems.
Responsibilities
- Review vendor documentation and identify maintenance and support requirements.
- Collect, organize and expedite the necessary technical data to conduct Product and Logistics Support Analysis (LSA) activities such as Functional Analysis; Failures Modes, Effects and Criticality Analysis; Reliability Centered Maintenance Analysis; Level of Repair Analysis; Maintenance Task Analysis and Sparing Analysis.
- Determine required spares and spares quantities to support equipment by reviewing technical publications and usage data as well as interacting with Thales engineering, procurement and service delivery personnel, Technical Authorities or ship staff.
- Review Maintenance Plans, Preventive or Corrective Maintenance Schedules, and Instructions and Performance Test and operational data to propose amendments to eliminate or control equipment failures or to improve maintainability, increase ship availability or reduce life cycle costs.
- Develop Maintenance Plans, Preventive or Corrective Maintenance Schedules, and Instructions and Performance Tests as well as Spare Parts List and accompanying Provisioning Technical Data for any new equipment or modification to existing ship systems.
- Identify the maintenance or spares required to support Short Work Periods or Docking work Periods.
- Support the AJISS Enterprise stakeholders by addressing maintenance or spares queries as well as problem reports in a timely manner.
- Manage the data within Logistics Support Analysis Record (LSAR).
- Conduct Lifecycle Cost Analysis and report Thru Life Costs.
- Assist in the preparation and execution of various Supportability plans or B2B processes.
- Support Engineering personnel with the development of Engineering Change proposals.
- Review elements of the technical data package to ensure that the technical data reflects the latest system/equipment configuration of the ships, is complete, accurate and consistent across the support solution.
- Create Document Change Requests and liaise with technical contributors as required to develop the Change Package to identify the technical data package revisions.
- Prepare Statements of Work to procure supportability services and perform the role of Technical Authority in the delivery of the services.
Requirements
- An Engineering degree or Technologist diploma in mechanical, electrical, electronic, industrial, reliability or naval engineering.
- Five years or more experience conducting Logistics Support Analysis in maintenance and supply support of complex systems or equipment.
- Previous experience working with Logistics Support Analysis application software such as OmegaPS, Reliasoft RAM, Eagle ELT, SLIC2B, Relex, and/or Analyzer.
- Background in naval systems and equipment is desirable.
- Experience supporting an operational military asset.
- Experience developing Integrated Logistics Support Plans, Processes or Procedures.
- Experience identifying and addressing Logistics Support Analysis deficiencies in Technical Publications.
- Above average Microsoft Windows application experience, communications and interpersonal skills are required for this position.
Benefits
- Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
- Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
- Company paid holidays, vacation days, and paid sick leave.
- Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
- Employee Discounts on home, auto, and gym membership.
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