Part - time remote Technical Support Analyst helping ClaimsPro users migrate domains and maintaining Windows hardware, software, networks, and Exchange systems.
AS
Représentant(e) du soutien technique – Technical Support Representative
Posted 11 hours ago
About the role
- Technical Support Representative supporting Asteris’s Keystone PACS veterinary imaging software. Troubleshooting installations, integrations, connectivity, and urgent client issues.
Responsibilities
- Respond to client support requests by phone, email, and ticketing system, and resolve issues quickly
- Troubleshoot software, network, and connectivity issues affecting image storage, transfer, and viewing
- Support installations, upgrades, and integrations with imaging modalities and practice management systems
- Install, configure, and maintain client systems, and perform updates and backups to protect data integrity and security
- Manage user accounts, permissions, and access
- Document and track every issue in the ticketing system, and write clear knowledge base articles
- Train clients on Keystone features, new releases, and best practices
- Escalate complex issues to Development and follow through to resolution
- Participate in an after-hours / on-call rotation for emergency support
- Share recurring issues and client feedback to help improve the product
Requirements
- 2+ years of technical support, help desk, or IT experience, ideally supporting software customers
- Solid troubleshooting skills across Windows environments, networking (TCP/IP, DNS, firewalls), and remote support tools
- Clear, patient communication with non-technical users
- Strong ownership and follow-through, with a calm approach under pressure
- Experience with a ticketing system
- Experience with DICOM, PACS, or medical imaging systems
- Background in veterinary or healthcare technology
- Familiarity with SQL or basic scripting
Benefits
- Salaire de base concurrentiel / Competitive base salary
- Comprehensive group benefits through Canada Life, including health, dental, vision, mental health, and paramedical coverage
- Life, AD&D, critical illness, and short- and long-term disability insurance
- Access to a group retirement savings plan you can contribute to
- Unlimited vacation after one year of service
- Fully remote, work-from-home role
- The chance to make a real impact on a growing team in a specialized, mission-driven industry
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Degree requirement
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