Technical Support Analyst supporting domain migration and maintaining Windows hardware, software, networks, and Exchange systems. Contract role with ClaimsPro’s Canadian claims - services team.
About the role
- Part-time remote Technical Support Analyst helping ClaimsPro users migrate domains and maintaining Windows hardware, software, networks, and Exchange systems.
Responsibilities
- Help end users migrate to a new domain
- Maintain company computer software and hardware
- Process support requests and retain accountability for incidents until resolution
- Install, configure, and maintain computer workstations and servers in a Microsoft Windows environment
- Install, configure, and maintain peripherals and network hardware
- Document configurations and operating standards and practices
- Implement and monitor security policies
- Perform data backup and recovery
- Perform hardware and software upgrades
- Configure and troubleshoot corporate email using Exchange
- Participate in small- to medium-complexity infrastructure and software projects
- Communicate project progress to IT stakeholders
- Identify project risks, escalate issues to management, and assist with mitigation
- Perform other duties as required
- Work occasional evenings and weekends as required
Requirements
- Minimum grade 12 education
- Post-secondary IT diploma/degree preferred
- 0–2 years of related industry experience
- Solid understanding of Microsoft Windows 11
- Active Directory user and group administration
- Experience troubleshooting computer hardware
- Experience with email administration (Exchange, O365) an asset
- Experience with VPN software an asset
- Fluency in French and English required
- Strong English verbal and written communication skills
- Organizational, prioritization, interpersonal, problem-solving, and collaborative skills
- Exposure to imaging solutions
Benefits
- Contract position
- Remote work in Laval, Quebec
- Accommodations available on request for candidates throughout the recruitment and assessment process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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