FISPAN revolutionizes businesses’ financial operations by seamlessly integrating their bank into their ERP or accounting system.
Within a mere 30 minutes of installation, businesses can initiate bill payments and access detailed insights into their balances and transactions directly from their system of record, eliminating the need for cumbersome dual-screen accounting practices and making reconciliation a breeze.
This streamlined approach not only saves valuable time but also minimizes the risk of errors in financial reporting while keeping them compliant with the highest security standards.

FISPAN

Browse and apply for open jobs at FISPAN.

general

FISPAN is a financial technology company that specializes in providing embedded banking solutions for businesses. By integrating banking services directly with popular ERP and accounting software, FISPAN streamlines financial operations such as accounts payable, vendor payments, and cash management. The platform is designed to reduce manual processes and enhance efficiency, making it easier for businesses to manage their financial transactions in a seamless manner.

FISPAN revolutionizes businesses’ financial operations by seamlessly integrating their bank into their ERP or accounting system. Within a mere 30 minutes of installation, businesses can initiate bill payments and access detailed insights into their balances and transactions directly from their system of record, eliminating the need for cumbersome dual-screen accounting practices and making reconciliation a breeze. This streamlined approach not only saves valuable time but also minimizes the risk of errors in financial reporting while keeping them compliant with the highest security standards.

• Draft, edit, and maintain Product Guides and “How-To” articles for embedded banking tools
• Support development of training materials, including slide decks, videos, product tours, and interactive modules
• Assist in managing enablement project lifecycles and synchronize documentation with product releases
• Organize and optimize the internal LMS or documentation knowledge base
• Collaborate with Product teams to translate technical features into user enablement materials
• Gather feedback on training materials and documentation to identify improvements and clarifications
• Support partners, clients, internal teams, and bank partners in understanding FISPAN’s platform

Product Enablement Specialist – Co-op

Product Enablement Specialist co-op translating FISPAN’s embedded banking platform into guides, training, and launch materials. Supporting bank partners and internal teams through documentation and product enablement.

affiliate-manager

• Support new FISPAN bank partners from contract signature through pilot, general availability, and handoff to ongoing servicing and operations teams
• Maintain launch plans, milestones, action items, dependencies, and target dates
• Coordinate meetings and post-contract workshops with bank stakeholders and internal FISPAN teams
• Build working knowledge of FISPAN products, client onboarding processes, servicing models, and payment lifecycles
• Answer common product and process questions and engage Product, Engineering, Implementation, or Operations teams when needed
• Facilitate post-contract operational design workshops
• Educate bank teams on servicing processes and expectations
• Maintain service design plans and supporting documentation
• Track decisions, documentation, dependencies, readiness activities, risks, and delays
• Execute production verification testing and document results
• Coordinate issue resolution with cross-functional teams
• Validate launch and readiness activities before pilot onboarding
• Provide responsive white-glove support to pilot clients during installation, onboarding, and early production use
• Troubleshoot common onboarding, product, and servicing questions
• Capture and share client and bank feedback
• Track pilot clients through onboarding and maintain accurate client status visibility
• Monitor progress against pilot and timeline targets and follow up on outstanding activities
• Coordinate training, documentation, support processes, and knowledge transfer
• Create and update training materials, process documentation, FAQs, and operational resources
• Support change-management activities
• Prepare documentation for transition to FISPAN Operations and servicing teams
• Participate in knowledge-transfer and handoff sessions and track transition activities through completion

Junior Partner Launch Specialist

Junior Partner Launch Specialist launching FISPAN’s embedded banking products for enterprise bank partners. Coordinating pilots, production readiness, client onboarding, and operational handoffs.

customer-success-manager

• Lead and manage partner accounts in relation to platform and operational priorities
• Collaborate with internal stakeholders to prioritize and deliver partnership improvement programs
• Develop and nurture strategic partner relationships as the main point of contact
• Coordinate monthly and quarterly business reviews
• Lead partner communications regarding critical service-availability incidents
• Define success metrics and develop joint business plans with partners
• Assess partner progress, address challenges, and identify improvement areas
• Plan, execute, and monitor changes to client support and onboarding processes
• Guide partner internal teams in supporting FISPAN products and services
• Coordinate and deliver training sessions, webinars, and workshops
• Track and report partner performance metrics, including revenue, customer acquisition, and retention
• Identify business development opportunities and platform needs and inform the product roadmap
• Advocate for partners within FISPAN and represent their voice in internal decisions
• Provide weekly updates to the executive team on account activity
• Provide initial product and informational support to customers
• Escalate bugs and issues through relevant internal channels
• Act as a subject matter expert on the platform, products, and services
• Address user questions regarding the product and platform
• Drive time-to-revenue, onboarding, retention, adoption, and support-satisfaction outcomes

Senior Partner Success Manager

Senior Partner Success Manager driving strategic bank partnerships for FISPAN’s embedded banking SaaS. Improving onboarding, adoption, retention, support satisfaction, and partner revenue.

product-specialist

• Articulate product features and benefits accurately during sales presentations
• Provide technical support for product configuration and validation for sales demonstrations
• Participate in client-facing and partner-facing meetings
• Observe, learn, and contribute to product discussions
• Identify and promptly escalate product-related sales blockers or client objections to senior team members
• Adhere to team processes
• Use CRM and demo platforms accurately
• Contribute to data reliability and knowledge documentation
• Support Bank Partner sales cycles with client product consulting
• Help sales and Ecosystem Partner teams position and sell the FISPAN platform effectively

Product Consultant

Product Consultant supporting bank and ecosystem partner sales of FISPAN’s embedded banking SaaS platform. Providing product demonstrations, configuration support, and pre-sales technical consulting.

account-manager

• Manage full commercial responsibility for assigned bank partnership portfolios, including upsell, cross-sell, and renewal
• Drive business client onboarding and usage after partner acquisition
• Identify adoption triggers and construct data-driven business cases
• Execute account initiatives autonomously
• Master operational details while co-developing and executing Strategic Account Plans and Quarterly Business Reviews
• Coordinate Solutions, Partner Success, Product, and Legal teams to efficiently solve bank challenges
• Act as the commercial owner and "CEO" of assigned bank accounts
• Accelerate solution adoption and secure renewals and upsells

Partner Manager

Partner Manager owning onboarding, adoption, renewals, and upsells for FISPAN’s bank partnerships. Supporting an embedded banking FinTech platform serving banks and corporate clients.

technical-writer

• Technical Documentation: Write and maintain high-quality API documentation, product training guides, and "How-To" articles for embedded banking tools.
• Tool Management & Delivery: Utilize our suite of documentation tools (such as Archbee, Markdown, Confluence, or a dedicated CMS) to manage the review process and ensure the successful delivery of all customer-facing product documentation.
• Jira & Project Management: Manage the documentation lifecycle for new product releases, utilizing project management tools (e.g. Jira) to track progress, manage documentation sprints, and ensure all enablement materials are synchronized with product development cycles.
• Cross-Functional Technical Writing: Work closely with Engineering and Product teams to translate complex technical features into documentation and training materials for both technical and non-technical audiences.
• Enablement Content & Design: Develop and design visually compelling training materials, including interactive modules, product tours, and slide decks.
• Workflow Optimization: Maintain and optimize internal knowledge bases (e.g., Confluence) and ensure external-facing documentation remains current and up to date.
• Continuous Improvement: Proactively gather feedback and use data to identify gaps in documentation or training effectiveness.

Technical Writer – Enablement Specialist

Technical Writer for a FinTech company creating API documentation and training materials. Collaborating with Product, Engineering, and Customer Success teams to bridge technical gaps.

FISPAN

About the company

Open jobs

6 jobs found

Product Enablement Specialist – Co-op

FISPAN

Junior Partner Launch Specialist

FISPAN

Senior Partner Success Manager

FISPAN

Product Consultant

FISPAN

Partner Manager

FISPAN

Technical Writer – Enablement Specialist

FISPAN