Senior Relationship Manager managing RBC commercial banking relationships in the Retail Goods & Services sector. Delivering credit, financial analysis, sales, and client acquisition solutions.
About the role
- Partner Manager owning onboarding, adoption, renewals, and upsells for FISPAN’s bank partnerships. Supporting an embedded banking FinTech platform serving banks and corporate clients.
Responsibilities
- Manage full commercial responsibility for assigned bank partnership portfolios, including upsell, cross-sell, and renewal
- Drive business client onboarding and usage after partner acquisition
- Identify adoption triggers and construct data-driven business cases
- Execute account initiatives autonomously
- Master operational details while co-developing and executing Strategic Account Plans and Quarterly Business Reviews
- Coordinate Solutions, Partner Success, Product, and Legal teams to efficiently solve bank challenges
- Act as the commercial owner and "CEO" of assigned bank accounts
- Accelerate solution adoption and secure renewals and upsells
Requirements
- 5+ years of experience in enterprise SaaS account management or commercial banking/payments
- Consistently demonstrate IC3-level initiative and strategic thinking
- Solid understanding of commercial treasury management
- Knowledge of payment workflows
- Knowledge of financial technology stacks
- High energy, low ego, and driven to act as the "CEO" of assigned accounts
Benefits
- Semi-annual bonus plan
- Modern MacBook and Apple equipment
- Downtown Vancouver office with coastal views
- Access to building fitness center
- Generous benefits
- Family leave top-up program
- Work-From-Anywhere policy
- Fully stocked cupboards
- Weekly catered team lunches
- Daily JJ Bean coffee runs
- Extended health and dental benefits
- Paid time off
- Savings and retirement plan matching
- Parenthood top-up
- Mentorship programs
- Leadership series
- Career development support
- Wellbeing support
- Personal growth support
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