About the role

Technical Support Agent managing Desjardins caisse IT systems, equipment, security, and user support. Hybrid role handling platform administration, troubleshooting, deployments, and technology upgrades.

Responsibilities

Manage the caisse's computer equipment, IT systems and technological equipment
Provide technological support to users
Administer the MIC platform, including server operations, automatic system verification, access groups, backup maintenance and file recovery
Perform basic network activities, including password reactivation, new-user configuration and regular maintenance
Manage desktops, laptops, printers, telephone systems, cell phones and alarm systems
Produce and transmit incident reports, conduct follow-up, and compile service-standard statistics
Inform the Help Desk Services team of required computer-equipment changes
Activate, configure, maintain and repair systems and technological equipment
Analyze equipment needs, propose acquisition and disposal solutions, and follow up
Support users in optimizing systems and equipment use, resolve issues, escalate complex problems and follow up
Develop and propose simple user training activities
Participate in desktop-system deployment and upgrade planning and implementation
Apply computer-security standards, procedures, advice and recommendations
Oversee the flow of technical information needed for platform operation
Manage and update Web and platform applications, profiles, standardized groups and user IDs
Manage application licences and associated costs

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment