Aquila is on a 25-year journey to partner with operators, facilitate transition and spark lasting greatness.
We are the de-facto permanent-hold vehicle that invests in category-defining B2B/B2G software companies globally.
Backed by Constellation Software Inc.
(TSX: CSU) with institutional reach across North America, Europe and Asia Pacific, we seek to serve and support our companies by offering continuity, community and capital.

Aquila

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customer-support

Aquila is a company dedicated to partnering with software operators to enable their transition and achieve lasting success. They focus on backing category leaders in the software industry, facilitating their growth and development towards new heights. Aquila's mission emphasizes a long-term commitment to supporting these operators in realizing their full potential.

Aquila is on a 25-year journey to partner with operators, facilitate transition and spark lasting greatness.

We are the de-facto permanent-hold vehicle that invests in category-defining B2B/B2G software companies globally.

Backed by Constellation Software Inc. (TSX: CSU) with institutional reach across North America, Europe and Asia Pacific, we seek to serve and support our companies by offering continuity, community and capital.

• Manage incoming support requests, triage emails and calls, create tickets when needed, and resolve issues efficiently
• Address concerns ranging from password resets to functionality questions
• Provide real-time assistance via phone, chat, and email
• Follow up consistently to ensure issue resolution and client satisfaction
• Research and document solutions to complex issues using historical data, closed tickets, and internal team knowledge
• Collaborate with Developers and Business Analysts on client-focused solutions
• Share findings in group communication channels
• Participate in team meetings, training sessions, and webinars
• Gather client feedback and communicate enhancement requests to Product and Development teams
• Train clients on new releases
• Participate in continuous learning and knowledge sharing to improve team processes
• Support a portfolio of 20 to 40 clients across the United States and Canada

Customer Support Specialist

Customer Support Specialist supporting clients using Infinity’s alternative-lending software. Resolving technical issues, training users, and improving support for customers across the US and Canada.

• Manage incoming support requests and triage emails and calls
• Create tickets when needed and resolve issues efficiently
• Address concerns ranging from password resets to functionality questions
• Provide real-time assistance via phone, chat, and email
• Follow up consistently to ensure resolution and client satisfaction
• Research and document solutions to complex issues using historical data, closed tickets, and internal team knowledge
• Collaborate with Developers and Business Analysts on client-focused solutions
• Participate in group communication channels, team meetings, training sessions, and webinars
• Gather client feedback and communicate enhancement requests to Product and Development teams
• Train clients on new releases
• Contribute to continuous learning, knowledge sharing, and process improvement

Customer Support Specialist supporting lending institutions using Infinity’s customizable loan-management platform. Troubleshooting client issues, guiding users, and improving support processes remotely.

• Manage incoming support requests and triage emails and calls
• Create tickets when needed and resolve customer issues efficiently
• Address password resets and software functionality questions
• Provide real-time assistance via phone, chat, and email
• Follow up consistently to ensure resolution and client satisfaction
• Research and document solutions to complex issues using historical data, closed tickets, and internal team knowledge
• Collaborate with Developers and Business Analysts on client-focused solutions
• Participate in group communication channels, team meetings, training sessions, and webinars
• Gather client feedback and communicate enhancement requests to Product and Development teams
• Train clients on new releases
• Contribute to continuous learning, knowledge sharing, and process improvement

Customer Support Specialist supporting clients using alternative-lending software across the US and Canada. Troubleshooting technical issues, guiding users, and improving customer support workflows remotely.

• Manage incoming support requests and triage emails and calls
• Create tickets when needed and resolve customer issues efficiently
• Address concerns ranging from password resets to functionality questions
• Provide real-time support by phone, chat, and email
• Follow up consistently to ensure issue resolution and client satisfaction
• Research and document solutions to complex issues using historical data, closed tickets, and internal team knowledge
• Collaborate with Developers and Business Analysts on client-focused solutions
• Share findings in group communication channels
• Participate in team meetings, training sessions, and webinars
• Gather client feedback and communicate enhancement requests to Product and Development teams
• Train clients on new releases
• Contribute to continuous learning, knowledge sharing, and process improvement
• Support a portfolio of 20 to 40 clients across the United States and Canada

Customer Support Specialist supporting clients using Infinity Software’s customizable alternative-lending platform. Troubleshooting issues, guiding users, and improving customer support across the United States and Canada.

engineering-manager

• Lead infrastructure strategy and modernization. You will define and execute the roadmap for Infinity's cloud infrastructure.
• Build a modern DevOps practice. You will strengthen our deployment and operational capabilities.
• Drive innovation through AI and emerging technologies. You will lead the evaluation and adoption of AI-powered capabilities.
• Lead and develop the team. You will coach, mentor, and support a small team of Infrastructure, DevOps, and QA professionals.
• Partner across the business. You will work closely with Product, Development, and business leaders to understand priorities.

Manager of Infrastructure

Manager of Infrastructure overseeing cloud infrastructure and team development at Infinity Software. Engaging with technology to innovate systems and improve operational efficiency.

• Lead infrastructure strategy and modernization.
• Build a modern DevOps practice.
• Drive innovation through AI and emerging technologies.
• Lead and develop the team.
• Partner across the business.

Infrastructure Manager

Manager of Infrastructure leading cloud infrastructure evolution and DevOps practices at Infinity Software. Collaborating with cross-functional teams to enhance system performance and scalability.

Aquila is on a 25-year journey to partner with operators, facilitate transition and spark lasting greatness. We are the de-facto permanent-hold vehicle that invests in category-defining B2B/B2G software companies globally. Backed by Constellation Software Inc. (TSX: CSU) with institutional reach across North America, Europe and Asia Pacific, we seek to serve and support our companies by offering continuity, community and capital.

Aquila

About the company

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6 jobs found

Customer Support Specialist

Aquila

Customer Support Specialist

Aquila

Customer Support Specialist

Aquila

Customer Support Specialist

Aquila

Manager of Infrastructure

Aquila

Infrastructure Manager

Aquila