Product Support Technician supporting Orica’s GeoExplorerIQ software and geotechnical monitoring equipment. Commissioning, troubleshooting, training customers, and servicing mining and infrastructure projects.
About the role
- IT Support Analyst supporting TD Securities’ global banking operations technology and capital markets systems. Managing incidents, applications, production changes, and problem resolution in a hybrid role.
Responsibilities
- Provide RTB support for Banking Operations technology applications in a 24x7 follow-the-sun global support environment
- Provide application and user support to ensure IT systems availability, reliability, and performance
- Perform proactive application health checks to prevent potential failures
- Manage incidents through completion and engage IT teams to resolve them
- Perform problem management on recurring incidents and lead problems through their lifecycle
- Ensure problem resolutions are released to production on time and with high quality
- Ensure production changes follow the TD Securities Change Management process
- Execute change activities on time while minimizing service and business risk
- Review the IT environment to support new IT-related regulations and address procedural gaps
- Perform scheduled activities including disaster recovery testing, user attestations, and audit-control remediation
- Update knowledge-base articles and conduct training across regions
- Develop and maintain relationships with clients, relationship managers, and project managers
- Collaborate with team members to achieve project and business objectives and provide client services
- Support a positive work environment focused on customer service, quality, innovation, and teamwork
- Provide after-hours support when required
Requirements
- Hands-on experience in Google Distributed Cloud (GDC)
- Strong knowledge of Kubernetes
- Deep understanding of containerization technologies
- Experience in Banking Operations technologies such as payments, reconciliation, settlements and confirmations
- Familiarity with Swift Messaging
- Practical working experience in multi-tier applications support
- Practical experience supporting both physical and VMware environments
- Understanding of financial markets and products
- Experience working with developers, business analysts, and infrastructure support teams
- Experience in scripting, automation and process improvement
- Strong understanding of ITIL Incident Management, Problem Management and Change Management
- Working experience with Linux RH, Windows Server, Oracle, SQL, Python and Java
- Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, and Splunk
- Knowledge of cloud technologies, including Azure
- Knowledge of scripting, SQL, and programming languages such as Java and Python
- Strong SQL writing skills for DB2, Oracle, and MS SQL Server
- Knowledge of IT project and development lifecycles (SDLC), agile methodology, and ITIL
- Experience in messaging, middleware, and Java application servers
- Computer science or Mathematics degree desired
Benefits
- Discretionary variable compensation award based on business and individual performance
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations, training programs, and access to an online learning platform
- Variety of mentoring programs
- Training and onboarding sessions
- Accessibility accommodations during the interview process
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
AI Support Engineer troubleshooting OpenAI platform, API, integration, and production issues for customers. Automating support workflows and partnering with Engineering, Product, and Operations remotely in Ontario.
Support Engineer troubleshooting complex API, integration, and production incidents for OpenAI’s Premium Support customers. Improving reliability through monitoring, runbooks, automation, and postmortems.
Support Engineer III resolving complex software issues and building Zendesk automations. Supporting Blackpoint Cyber’s cybersecurity threat hunting, detection, and remediation platform.
Technical Support Team Lead guiding six specialists for a 24/7 B2B SaaS platform serving hospitality and transportation operations. Owning escalations, KPIs, incidents, and support tooling.
Bilingual Technical Support Specialist troubleshooting YOVU’s VoIP platform for Canadian business clients. Translating technical content and supporting French - language Quebec deployments.
Technical Support Agent managing Desjardins caisse IT systems, equipment, security, and user support. Hybrid role handling platform administration, troubleshooting, deployments, and technology upgrades.
Technical Analyst troubleshooting TrueContext SaaS forms, mobile apps, APIs, and integrations. Supporting field technicians through customer ticket resolution and incident response.
Technicien en soutien informatique pour TEHORA, firme québécoise de services techniques et de gestion de projets. Assurer le soutien Microsoft 365, Windows, VPN et comptes utilisateurs au Québec.
Application Support Analyst troubleshooting Duck Creek’s insurance software applications. Monitoring performance, resolving incidents, and supporting updates for Canadian employees.