About the role

Product Support Technician supporting Orica’s GeoExplorerIQ software and geotechnical monitoring equipment. Commissioning, troubleshooting, training customers, and servicing mining and infrastructure projects.

Responsibilities

Work safely and follow all WHS policies and procedures
Respond to customer support requests raised by ticket, email, or phone
Provide remote and on-site training for customers and internal teams
Assist with commissioning and decommissioning of customer projects
Commission, troubleshoot, maintain, decommission, and collect data from geotechnical instruments
Create technical documentation including field reports, troubleshooting steps, and FAQs
Collaborate with Sales, Engineering, and other departments as needed
Support complex geotechnical monitoring projects for mines, tailing storage facilities, hydro-electric dams, bridges, tunnels, and similar sites
Travel to customer sites across Canada, the United States, Mexico, and Central American countries

Degree in Geotechnical, Geospatial, Geological, Mining, Civil, Mechanical, or Electrical disciplines
3+ years of experience with geotechnical design/monitoring, instrumentation, telemetry, electronics, construction, or similar disciplines
General knowledge of geotechnical design/monitoring concepts, sensor types, datalogging equipment, telemetry, software, or related information
Experience working with geotechnical monitoring equipment or related software, including total stations, piezometers, extensometers, inclinometers, or settlement cells
Ability to perform field visits to customer sites for training, installation, and equipment troubleshooting
Ability to adhere to strict safety protocols
Ability to work outdoors in all weather conditions from -40°C to +40°C
Excellent verbal and written communication skills with a customer-first mindset
Strong work ethic and problem-solving capability
Bilingual English and French or Spanish is a preferred asset
Experience with Orica GeoSolutions products is a preferred asset
Experience with industry competitor products is a preferred asset
Programming knowledge such as Python or Visual Basic for advanced data analysis is a preferred asset
Must not require Orica immigration sponsorship now or in the future

Company-paid travel expenses including transportation, food, and accommodations when traveling
Field service premium
Eligible for annual short-term incentive plan
Medical coverage from the first day worked; basic module paid by the employer
Dental coverage from the first day worked; basic module paid by the employer
Life, Disability and Accidental Death & Dismemberment Insurance
Short- and Long-Term Disability
Registered retirement savings plan (RRSP)
Twelve nationally and/or provincially recognized holidays per calendar year
Paid Time Off
Flexible and diverse career paths
Learning and professional development opportunities
Safe, collaborative, inclusive workplace culture