Analyste soutien technique résolvant les incidents SQL, Java et intégrations pour le logiciel infonuagique de Tecsys. Soutien aux hôpitaux, pharmacies et distributeurs grâce au diagnostic et à la collaboration interne.
About the role
- Technical Support Analyst troubleshooting Tecsys Elite applications for healthcare and distribution customers. Resolving support cases through ServiceNow, SQL, log analysis, and cross-team coordination.
Responsibilities
- Own and work cases from an incoming ServiceNow queue, prioritizing and managing multiple issues at once
- Troubleshoot simple to moderately complex issues across Tecsys Elite applications and integrations through log analysis, research and problem recreation
- Write SQL queries and read Java-based code and stack traces to pinpoint root causes
- Communicate clearly with customers, confirm the business impact of each issue and keep them informed through to resolution
- Provide workarounds or alternate solutions when a permanent fix takes time
- Escalate and coordinate with EBS, Cloud Operations and BI teams when cases involve infrastructure, custom code or other systems
- Document solutions in the knowledge base and meet SLA commitments
Requirements
- A university degree or DEC in computer science, IT or a related field, or equivalent experience
- Experience in technical support, help desk or a customer-facing support role (up to 3 years); recent graduates with internship or co-op experience are encouraged to apply
- Strong SQL skills and the ability to read Java-based code, logs and stack traces
- Excellent written and spoken English, with strong listening skills and the ability to explain technical issues clearly
- A logical troubleshooting approach and the composure to manage multiple cases under pressure
- Availability for a late shift (4 PM ET to midnight or 5 PM ET to 1 AM ET) or a weekend-based schedule (8 AM ET to 8 PM ET on weekends plus two weekdays); schedules are shared in advance
- Fluency in written and spoken English is essential for communicating effectively with clients, suppliers, business partners, and colleagues outside of Quebec
Benefits
- Remote-first flexibility and the trust to manage your own time
- Benefits and vacation from day one
- Pension plan with competitive employer contribution
- Employee events and community initiatives
- Room to learn, stretch and take on new challenges
- Collaboration with global teams
- Inclusive workplace where everyone feels valued, respected, and empowered to thrive
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual Customer Support Technician supporting YOVU’s Canadian business - phone customers. Troubleshooting VoIP systems, translating Québécois French documentation, and assisting Quebec client onboarding.
Remote support engineer troubleshooting automated flow cytometry instruments for BD Bioscience customers. Providing phone - based technical assistance across North America and documenting service interactions.
Senior Technical Support Engineer helping Sentry, an application monitoring platform, debug complex SaaS issues. Building MCP - powered agentic support systems and autonomous resolution paths.
Capital markets support engineer maintaining and transforming financial technology platforms for Capgemini clients. Troubleshooting incidents, developing solutions, and supporting trade lifecycle integrations.
Part - time remote Technical Support Analyst helping ClaimsPro users migrate domains and maintaining Windows hardware, software, networks, and Exchange systems.
Technical Support Analyst supporting domain migration and maintaining Windows hardware, software, networks, and Exchange systems. Contract role with ClaimsPro’s Canadian claims - services team.
Technical Support Representative supporting Asteris’s Keystone PACS veterinary imaging software. Troubleshooting installations, integrations, connectivity, and urgent client issues.
IT Support Analyst supporting TD Securities’ global banking operations technology and capital markets systems. Managing incidents, applications, production changes, and problem resolution in a hybrid role.
Product Support Technician supporting Orica’s GeoExplorerIQ software and geotechnical monitoring equipment. Commissioning, troubleshooting, training customers, and servicing mining and infrastructure projects.