Support specialist ensuring system functionality and user productivity as the first line of technical support. Investigating issues, managing tickets, and provisioning users remotely.
LP
Google Cloud – VMware Support
Posted via LinkedIn Recruiter (not a company profile)
Posted 4 months ago
About the role
- Sr Administrator providing advanced technical support for VMware NSX and SDN, troubleshooting complex issues, conducting root cause analysis, and ensuring operational excellence.
Responsibilities
- Provide Advanced Technical Support For Vmware Nsx And Sdn By Resolving Complex Incidents, Performing Root Cause Analysis, And Implementing Effective Solutions To Technical And Security Issues. Collaborate With Cross-Functional Teams To Ensure Seamless Operations And Enhance The Security Posture Of The Organization, Addressing Complex Tickets Within Agreed Slas. Participate In Knowledge Management Initiatives By Updating And Maintaining The Knowledge Base, Ensuring Comprehensive Documentation Of Solutions And Processes. Conduct Training Sessions For New Team Members And Coach Analysts To Improve Their Technical Skills And Operational Efficiency. Strive For Superior Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Identifying And Mitigating Security Threats.
Requirements
- Advanced Proficiency In Vmware Nsx And Sdn Technologies. Strong Troubleshooting Skills And The Ability To Analyze And Resolve Complex Technical Issues. Experience In Incident Management And Root Cause Analysis. Knowledge Of Security Best Practices And Operational Standards. Strong Communication And Collaboration Skills.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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