Sr. Support Analyst providing first - level IT support and security triage for OPENLANE’s digital used - vehicle marketplace. Resolving employee hardware, software, access, and application issues.
LP
Google Cloud – VMware Support
Posted via LinkedIn Recruiter (not a company profile)
Posted 7 months ago
About the role
- Sr Administrator providing advanced technical support for VMware NSX and SDN, troubleshooting complex issues, conducting root cause analysis, and ensuring operational excellence.
Responsibilities
- Provide Advanced Technical Support For Vmware Nsx And Sdn By Resolving Complex Incidents, Performing Root Cause Analysis, And Implementing Effective Solutions To Technical And Security Issues. Collaborate With Cross-Functional Teams To Ensure Seamless Operations And Enhance The Security Posture Of The Organization, Addressing Complex Tickets Within Agreed Slas. Participate In Knowledge Management Initiatives By Updating And Maintaining The Knowledge Base, Ensuring Comprehensive Documentation Of Solutions And Processes. Conduct Training Sessions For New Team Members And Coach Analysts To Improve Their Technical Skills And Operational Efficiency. Strive For Superior Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Identifying And Mitigating Security Threats.
Requirements
- Advanced Proficiency In Vmware Nsx And Sdn Technologies. Strong Troubleshooting Skills And The Ability To Analyze And Resolve Complex Technical Issues. Experience In Incident Management And Root Cause Analysis. Knowledge Of Security Best Practices And Operational Standards. Strong Communication And Collaboration Skills.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Support Engineer bridging Support and Engineering for Foundant’s nonprofit and philanthropic SaaS products. Investigating complex issues, managing escalations, and driving confirmed fixes.
Technical Support Engineer supporting CrashPlan’s cyber - ready data resilience platform. Diagnosing customer issues across operating systems, networks, databases, and deployment environments.
Support Engineer resolving CRM, integration, and data issues for dealer management software. Supporting equipment dealerships through SQL diagnostics, APIs, monitoring, and AI - assisted workflows.
Support Analyst resolving complex application, data, integration, and SQL issues for Cayenta’s utility and government software customers. Using AI - enabled tools, customer support expertise, and root - cause analysis.
Support Analyst troubleshooting Cayenta’s utility enterprise software and CIS issues. Investigating applications, data, integrations, and SQL problems for North American customers.
Support Analyst troubleshooting Cayenta enterprise software, CIS, data, integrations, and SQL issues. Supporting utility and local - government customers through remote investigation and documentation.
Remote contract developer designing and supporting SAP mobile applications. Building MDK solutions integrated with SAP BTP, S/4HANA, and enterprise services.
L3 support engineer resolving complex enterprise networking and AV issues for NETGEAR customers. Escalating incidents, validating fixes, and supporting NETGEAR connectivity products remotely.
Senior Support Engineer supporting municipal software used by 1,300+ local governments. Diagnosing issues, improving documentation and AI support, and building trusted clerk relationships.