Powering over 500 municipalities across 28 states! 
Town Web builds and hosts websites for municipalities across the USA that are easy to maintain.
We provide web design & hosting service to towns, villages and cities across the US.
Our goal is to make it easy for the Clerk to post information.
We give town boards and councils a system that is very affordable and which comes with 24/7 support!

Town Web

Browse and apply for open jobs at Town Web.

customer-success-manager

Town Web is a company specializing in designing and developing websites for municipalities. With over 16 years of experience, Town Web has created over 800 websites for local governments across 42 states in the U.S. They focus on creating accessible and user-friendly municipal websites that are ADA 508 compliant and mobile-friendly. Their offerings include custom design, online payment systems, file management, and SSL secure websites, as well as free redesigns every three years. Town Web is known for its excellent customer support, making it easier for town clerks and administrators to manage websites effectively.

Powering over 500 municipalities across 28 states! 

Town Web builds and hosts websites for municipalities across the USA that are easy to maintain. 

We provide web design & hosting service to towns, villages and cities across the US. Our goal is to make it easy for the Clerk to post information. We give town boards and councils a system that is very affordable and which comes with 24/7 support!

• Make client interactions personal, warm, and unhurried
• Help clients when the AI agent or documentation cannot resolve their issue
• Own client problems from the first message through confirmed resolution
• Manage account recovery when accounts show strain, including calls, action plans, dates, and follow-through
• Diagnose which product and technical layer an issue belongs to before escalation
• Reproduce issues, capture steps with screenshots or recordings, and file actionable bugs in Linear
• Monitor open Linear issues, chase blocked work, and confirm fixes with clients
• Use Claude with the code repository to trace product behavior and draft small fixes for developer review
• Maintain and improve the help center across Town Web, HeyGov, and ClerkMinutes
• Write troubleshooting guides and improve AI-agent responses in Fin
• Record short client training videos
• Handle support conversations Fin cannot resolve
• Support onboarding with the projects team
• Build proactive relationships with assigned municipal accounts
• Run recurring account check-ins and use product-usage data to identify unmet value
• Explain unused services and flag expansion and renewal opportunities to sales
• Help clients reach product proficiency
• Co-host feature webinars and training with Product Managers

Client Success Specialist

Client Success Specialist supporting municipal clerks using websites, forms, payments, and meeting-minutes software. Diagnosing issues, improving documentation, and managing client relationships.

Powering over 500 municipalities across 28 states!  Town Web builds and hosts websites for municipalities across the USA that are easy to maintain. We provide web design & hosting service to towns, villages and cities across the US. Our goal is to make it easy for the Clerk to post information. We give town boards and councils a system that is very affordable and which comes with 24/7 support!

Town Web

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Client Success Specialist

Town Web