IT Support Analyst IV managing technology interruptions and support for North American Contact Center. Collaborating with technology partners and providing clear communication on issues and resolutions.
About the role
- IT Support Technician providing technical support for Triton Environmental Consultants across multiple offices. Collaborating with the IT team to manage IT systems and user support.
Responsibilities
- Process and resolve IT support tickets; clearly communicate status, roadblocks, and solutions to the team
- Administer and maintain IT user accounts and systems
- Create and maintain IT documentation
- Assists with new IT initiatives and projects
- Occasional travel between offices may be required
- Other related duties
Requirements
- Post-secondary education in a computer related field or equivalent experience
- Experience maintaining and providing hardware/software support for computers, printers, and networks
- Working support knowledge in Windows 11
- Working knowledge of Microsoft 365 (MS365) applications
- Strong service-oriented attitude
- Excellent oral and written communication skills
- Ability to work independently and effectively manage time and workload
- Ability to maintain confidentiality of sensitive files and materials
- Physically able to lift 50 lb., twist, bend, and work in awkward positions
Benefits
- Competitive salary and comprehensive benefits, including a Health Spending Account and pension matching
- Paid professional membership fees (including in-training designations)
- Professional development opportunities
- Flexible scheduling and hybrid work options
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