Bilingual Customer Support Analyst providing support to Guelph Call Centre clients and employees. Assisting with inquiries, troubleshooting problems, and resolving escalated customer complaints.
About the role
- Pharmaceutical Support Technician supporting pharmacists with medication claims and pharmaceutical data analysis. Engaging in collaborative efforts across healthcare teams to innovate solutions.
Responsibilities
- Analyze benefit requests for prior authorization medications and compounded prescriptions that require knowledge of healthcare
- Conduct research in various pharmaceutical databases (DIN, drug cost, appendices, monograph, medications purchased abroad)
- Generate claims-related reports and consumption profiles using data warehouse statistics
- Support the Health Expertise Centre team regarding prior authorization medications, exclusion lists, and more complex cases related to a patient’s specific condition, etc.
- Collaborate with departmental pharmacists in their daily tasks and with different teams across the organization
Requirements
- College diploma in nursing, pre-hospital emergency care, or pharmaceutical production technology
- Proficiency in spoken and written French
Benefits
- Health insurance
- Defined benefit pension plan
- Flexible schedule
- Vacation time
- Telemedicine services
- Employee assistance program
Job title
Job type
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Not specified
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