Technical Support Specialist providing first line technical support for QuidelOrtho products and services. Handling customer complaints and troubleshooting issues for laboratory settings using strong analytical skills.
About the role
- Senior Logistic Support Analyst responsible for logistic support analysis and training for Royal Canadian Navy programs. Contributing to maintainability and supportability of naval systems.
Responsibilities
- Assess the accuracy, completeness, and quality of analyses, reports, and technical data, identify gaps or deficiencies, and recommend corrective actions.
- Update and maintain the LSAR to ensure data integrity and consistency with the TDP and system configurations.
- Develop structured training material and programs to mentor and train internal staff in ILS.
- Review and validate logistic support deliverables submitted under the AJISS contract.
- Collect, organize, and analyze data to support activities such as Maintenance Task Analysis, Level of Repair Analysis, Spares Analysis, and Provisioning Documentation.
- Attend Equipment Design Reviews and Technical Interchange Meetings as required.
- Review vendor documentation to identify maintenance and support requirements.
- Prepare and deliver Maintenance Plans, Preventive Maintenance Schedules, and Instructions.
- Contribute to technical proposals and life cycle program plans.
- Apply cost modeling and level of repair analysis to recommend spare parts solutions.
Requirements
- Degree/diploma in Engineering or Technology, or equivalent military/industry background in logistics support.
- Minimum 10 years of experience in Logistic Support Analysis and sustainment management, ideally on DND, RCN, or CCG programs, or in naval/marine/shipbuilding environments.
- Advanced expertise in logistics and reliability analysis methods (LSA, MTA, RAM, FMECA, LORA).
- Proficiency with LSA and supportability tools such as OmegaPS LSAR Database, Windchill Risk and Reliability, MIL-HDBK-217, WQS Prediction, WQS OpSim, WQS FTA Lite, and FMEA.
- Experience with Defence Resource Management Information System (DRMIS).
- Above average proficiency with Microsoft Office applications.
- Strong analytical skills with attention to detail for quality assurance and validation work.
- Ability to identify gaps in technical data and recommend practical resolutions.
- Strong communication and collaboration skills for working across internal teams.
Benefits
- Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
- Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
- Company paid holidays, vacation days, and paid sick leave.
- Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
- Employee Discounts on home, auto, and gym membership.
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