More than just a POS company selling you tech.
We’re the people who lead you to long-term success.

STCR

support-engineer

STCR is a technology solutions provider specializing in the grocery and retail sectors. With over 50 years of experience, the company offers a range of services including point of sale (POS) applications, self-checkout solutions, and systems integration aimed at enhancing customer experience and operational efficiency for grocery stores and other retail businesses. STCR focuses on helping retailers navigate industry challenges such as rising costs and labor shortages by leveraging cutting-edge technology and expert support.

More than just a POS company selling you tech. We’re the people who lead you to long-term success. 

• Serve as an escalation point for unresolved Level 1 technical issues
• Provide intermediate-level technical support via phone and email
• Investigate basic to intermediate issues related to SMS system functionality and retail management (back-office systems)
• Analyze system behavior using logs, scripts, macros, and diagnostics
• Propose and/or implement appropriate solutions or technical recommendations
• Ensure escalation procedures and timelines are followed
• Communicate clearly with customers regarding issue status, expected timelines, and next steps
• Ensure resolution timelines are met and proactively communicate delays when necessary
• Validate issue resolution with customers prior to case closure
• Foster positive customer relationships through professional, clear, and empathetic communication
• Manage and review information within SQL databases at an intermediate level
• Accurately document all calls, troubleshooting steps, and resolutions in Salesforce, NAV, and other systems
• Maintain detailed case notes to support knowledge sharing and future issue resolution
• Collaborate with internal teams to identify medium-term solutions to recurring technical issues
• Participate in cross-functional meetings and committees as required
• Support team objectives and contribute to continuous improvement initiatives
• Share technical insights and findings to help reduce repeat escalations

Technical Support Agent, L2

Technical Support Agent L2 serving as an escalation point for unresolved technical issues. Providing advanced technical support for POS systems and customer communication.

More than just a POS company selling you tech. We’re the people who lead you to long-term success.

STCR

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Technical Support Agent, L2

STCR