Technical Support Analyst at OSCAR Pro providing assistance to healthcare professionals resolving technical issues. Focused on support processes, documentation, and enhancing the overall reliability of the platform.
Responsibilities
Provide front-line assistance to healthcare professionals for technical issues
Collaborate with internal teams to strengthen support processes and enhance documentation
Create and maintain user-friendly guides for customers and internal teams
Identify opportunities to improve workflows and enhance the support experience
Requirements
Customer service, call centre, or technical support experience
Technical aptitude and comfort with software
Analytical and resourceful with problem-solving skills
Strong written and verbal communication skills
Attention to detail in documentation
Respect for compliance and privacy standards in healthcare technology
Benefits
Remote-first work environment
Opportunities for growth within OSCAR Pro or across the broader WELL Health Technologies Group
Supportive culture that balances professional success with personal well-being
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