IT Support Analyst IV managing technology interruptions and support for North American Contact Center. Collaborating with technology partners and providing clear communication on issues and resolutions.
About the role
- Technical Support Analyst at OSCAR Pro providing assistance to healthcare professionals resolving technical issues. Focused on support processes, documentation, and enhancing the overall reliability of the platform.
Responsibilities
- Provide front-line assistance to healthcare professionals for technical issues
- Collaborate with internal teams to strengthen support processes and enhance documentation
- Create and maintain user-friendly guides for customers and internal teams
- Identify opportunities to improve workflows and enhance the support experience
Requirements
- Customer service, call centre, or technical support experience
- Technical aptitude and comfort with software
- Analytical and resourceful with problem-solving skills
- Strong written and verbal communication skills
- Attention to detail in documentation
- Respect for compliance and privacy standards in healthcare technology
Benefits
- Remote-first work environment
- Opportunities for growth within OSCAR Pro or across the broader WELL Health Technologies Group
- Supportive culture that balances professional success with personal well-being
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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