About the role

  • Technical Support Analyst at OSCAR Pro providing assistance to healthcare professionals resolving technical issues. Focused on support processes, documentation, and enhancing the overall reliability of the platform.

Responsibilities

  • Provide front-line assistance to healthcare professionals for technical issues
  • Collaborate with internal teams to strengthen support processes and enhance documentation
  • Create and maintain user-friendly guides for customers and internal teams
  • Identify opportunities to improve workflows and enhance the support experience

Requirements

  • Customer service, call centre, or technical support experience
  • Technical aptitude and comfort with software
  • Analytical and resourceful with problem-solving skills
  • Strong written and verbal communication skills
  • Attention to detail in documentation
  • Respect for compliance and privacy standards in healthcare technology

Benefits

  • Remote-first work environment
  • Opportunities for growth within OSCAR Pro or across the broader WELL Health Technologies Group
  • Supportive culture that balances professional success with personal well-being

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$55,000 per year

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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