Technical Support Specialist assisting customers at Boldr by resolving inquiries and issues effectively. Delivering service excellence and collaborating with teams to enhance user satisfaction.
LP
Operations Support Specialist Level 2
Posted via LinkedIn Recruiter (not a company profile)
Posted last month
About the role
- Operations Support Specialist Level 2 for systems administration, operations support, software upgrades, and BMC ITSM expertise. Remote contract position requiring Secret Security Clearance.
Responsibilities
- Responsibilities included systems administration, operations support (user access management, profiles, backups, and daily system operations), software upgrades, patching, and resource monitoring. Provide expertise in IT infrastructure, servers, and operating systems to support development teams and customer interfacing for change requests.
Requirements
- Require strong experience with BMC products, technical expertise with BMC ITSM v20.x and newer (installation, patching, configuration, and troubleshooting across ARS, AI, CMDB, ITSM, RKM, SLM, Smart IT, DWP, and DWPC). Experience in Smart Reporting setup and modifications, workflow analysis and performance troubleshooting. Skilled in running BMC utilities, foundation data loads, and DMT tools, as well as analyzing SOAP, REST, and Atrium Integrator integrations. Additional strengths include Linux OS familiarity and experience collaborating with BMC support for issue resolution. Require to be eligible for Secret Level Security Clearance.
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