Director leading RPA and intelligent automation architecture at Sun Life, a financial services company. Defining enterprise platforms, governance, roadmaps, and AI - enabled business process automation.
About the role
- Update Benefits Administrator at Manulife managing client requests with complex plans. Collaborating with teams to deliver outstanding service to clients and members.
Responsibilities
- Act as the Plan Administrator for large clients with complex plans
- Manage day-to-day administration of assigned policies
- Process all member-related eligibility requests daily
- Administer all member eligibility processes in accordance with the client specific Admin guide
- Provide accurate and thorough answers to client requests and questions
- Partner with the Call Centre Representatives to resolve issues and process requests
Requirements
- At least 3 years of experience in customer service
- Excellent knowledge of MS applications & communication tools
Benefits
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension)
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid time off (holidays, vacation, personal, sick days)
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