Update Benefits Administrator at Manulife managing client requests with complex plans. Collaborating with teams to deliver outstanding service to clients and members.
Responsibilities
Act as the Plan Administrator for large clients with complex plans
Manage day-to-day administration of assigned policies
Process all member-related eligibility requests daily
Administer all member eligibility processes in accordance with the client specific Admin guide
Provide accurate and thorough answers to client requests and questions
Partner with the Call Centre Representatives to resolve issues and process requests
Requirements
At least 3 years of experience in customer service
Excellent knowledge of MS applications & communication tools
Benefits
Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans (including pension)
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid time off (holidays, vacation, personal, sick days)
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