Représentant(e) service client à distance pour une entreprise de télécommunications. Réponse aux demandes, résolution des plaintes et gestion des abonnements en français et en anglais.
About the role
- Bilingual customer service representative supporting Manulife Bank customers in French and English. Handling inquiries through calls, email, and chat in a hybrid contact-center environment.
Responsibilities
- Provide customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat
- Handle a high volume of inquiries
- Analyze issues and deliver proactive solutions
- Use technology and software to document interactions accurately
- Resolve customer concerns efficiently
- Demonstrate empathy and emotional intelligence to build trust and positive relationships
- Stay informed about products, services, and industry regulations
- Collaborate with colleagues and other departments to resolve complex issues
Requirements
- Bilingual verbal and written proficiency in both French and English
- Experience in a fast-paced customer service environment
- Call center experience considered a strong asset, especially within financial services
- Strong technical skills
- Ability to navigate multiple systems
- Availability for schedules between 7:00 a.m. and 11:00 p.m. ET on weekdays and 8:00 a.m. and 8:00 p.m. ET on weekends
Benefits
- Hybrid work model combining in-office collaboration Tuesday to Thursday with remote work on other days
- Schedules provided in advance
- Unlimited coffee
- Supportive, flexible environment
- Incentive programs and incentive compensation tied to business and individual performance
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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