About the role

Forward Deployed Org Architect at Manulife designing human-centered, AI-powered workflows. Transforming work designs and assessing business impacts to create sustainable teams.

Responsibilities

Embed within business teams to understand how work creates value to identify priorities.
Balance innovative thinking with practical judgment, helping leaders decide where to automate, augment, redesign, or simplify.
Map existing systems, understand the trade-offs, and make informed decisions.
Design with adoption in mind, balancing the power and potential of AI with human-centered design principles and sustainable work experiences.
Lead with an experimentation mindset, using evidence, feedback, and learning loops to improve decisions and outcomes.
Assess current workflows, systems, and alignment to enterprise priorities.
Identify and design human + AI work models that improve business outcomes, colleague experience, customer impact, speed, quality, cost, or risk.
Translate redesigned work into practical operating model choices, including human + AI role archetypes, accountabilities, decision rights, skill needs, capacity implications, and workforce transition plans.
Design and lead pilots that measure impact, build adoption, and create repeatable patterns for scale.
Collaborate across business functions, AI, technology, risk, data, People Partners, Talent CoE teams, and change partners.
Support an innovative, team-oriented environment that builds capability and reinforces new ways of working across Manulife.

Experience leading workforce transformation, organization design, operating model design, or AI-enabled work redesign.
Demonstrated success redesigning work across functions, processes, roles, or teams.
Experience advising executives and moving solutions from strategy and design into pilots, adoption, and scaled implementation.
Strong understanding of organizational systems and human behavior in large organizations
Strong narrative-building skills; ability to translate complex information into clear, meaningful, executive-ready recommendations
Comfort with continuous learning, experimentation, and building clarity in ambiguous environments.
Ability to leverage data, analytics, AI-powered tools, and scenario modeling to inform workforce and operating model design decisions.

health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program including holidays, vacation, personal, and sick days
full range of statutory leaves of absence