Machine Learning Engineering Intern developing innovative AI solutions for contact centers at Cresta. Collaborating with top researchers and engineers in AI to unlock customer experience potential.
About the role
- Director of MLOps shaping Canada’s AI transformation through advanced capabilities. Leading solutions for scalable AI deployments across segments while collaborating globally.
Responsibilities
- Define and architect MLOps capabilities and AI tools to support Canada’s cross-segment initiatives and ensure scalability and reuse
- Design solutions that enable model development, deployment, and monitoring across multiple use cases
- Establish best practices for model validation, performance monitoring, and lifecycle management
- Co-design solutions with global AI teams, IT, and data teams to align with enterprise standards and leverage shared platforms
- Drive R&D for advanced AI capabilities, ensuring integration with modern cloud-based platforms and data assets
- Act as the subject matter expert for MLOps, guiding teams on automation, CI/CD for ML, and operationalization of AI models
Requirements
- 8+ years of experience in Data Science, Machine Learning, or AI Engineering, with a strong focus on MLOps and solution architecture
- Proven track record in designing and implementing scalable ML pipelines and platforms in enterprise environments
- Expertise in model development, validation, and deployment using modern cloud technologies and MLOps frameworks
- Strong understanding of data assets, platforms, and advanced analytics concepts
- Ability to lead cross-functional initiatives and collaborate with global teams
- Excellent communication skills to influence technical and business stakeholders
- Master’s degree or equivalent experience in Computer Science, Data Science, Engineering, or related quantitative fields
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada includes holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
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