Head of Sales & Service leading Manulife’s Canadian retirement advisor channel. Driving national sales, retention, service delivery, strategic partnerships, and market growth.
Responsibilities
Lead national advisor channel sales strategy and execution
Deliver new business growth, sales targets, revenue objectives, and market share expansion across target segments, including the small business market
Own advisor and client retention outcomes, including retention strategies for key advisor firms and plan sponsors
Lead client and advisor service strategy and ensure responsiveness, issue resolution, and satisfaction
Provide executive sponsorship for key advisor firms, consolidators, and strategic distribution partners
Guide segmentation, coverage, partnership, and market development strategies
Represent Manulife at industry events and use market insights to inform business strategy
Contribute to Canada Retirement strategy and partner across Product, Member Outcomes, Operations, Technology, and Finance
Partner with Operations and Client Service teams to improve advisor, plan sponsor, and member outcomes
Influence product roadmap and investment priorities
Support enterprise initiatives enhancing growth, retention, advisor experience, service quality, and member outcomes
Align sales, retention, revenue, and investment priorities with Finance and business partners
Collaborate with industry partners, consultants, and strategic distribution organizations
Incorporate advisor and client feedback into business priorities, process improvements, and service enhancements
Requirements
Senior leadership experience in sales, distribution, relationship management, client service, or financial services leadership
Strong understanding of advisor distribution, retirement solutions, plan sponsor needs, and market dynamics in Canada
Demonstrated ability to deliver growth, retention, revenue outcomes, and service improvements on a scale
Experience leading national teams, managing strategic partnerships, and influencing senior stakeholders
Strong commercial, analytical, strategic planning, and execution capabilities
Post-secondary education required
Advanced business or financial services education/designations considered an asset
Benefits
Incentive programs and incentive compensation tied to business and individual performance
Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability insurance coverage
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan with employer matching contributions
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