Head of Sales & Service, Advisor Market

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About the role

  • Head of Sales & Service leading Manulife’s Canadian retirement advisor channel. Driving national sales, retention, service delivery, strategic partnerships, and market growth.

Responsibilities

  • Lead national advisor channel sales strategy and execution
  • Deliver new business growth, sales targets, revenue objectives, and market share expansion across target segments, including the small business market
  • Own advisor and client retention outcomes, including retention strategies for key advisor firms and plan sponsors
  • Lead client and advisor service strategy and ensure responsiveness, issue resolution, and satisfaction
  • Provide executive sponsorship for key advisor firms, consolidators, and strategic distribution partners
  • Guide segmentation, coverage, partnership, and market development strategies
  • Represent Manulife at industry events and use market insights to inform business strategy
  • Contribute to Canada Retirement strategy and partner across Product, Member Outcomes, Operations, Technology, and Finance
  • Partner with Operations and Client Service teams to improve advisor, plan sponsor, and member outcomes
  • Influence product roadmap and investment priorities
  • Support enterprise initiatives enhancing growth, retention, advisor experience, service quality, and member outcomes
  • Align sales, retention, revenue, and investment priorities with Finance and business partners
  • Collaborate with industry partners, consultants, and strategic distribution organizations
  • Incorporate advisor and client feedback into business priorities, process improvements, and service enhancements

Requirements

  • Senior leadership experience in sales, distribution, relationship management, client service, or financial services leadership
  • Strong understanding of advisor distribution, retirement solutions, plan sponsor needs, and market dynamics in Canada
  • Demonstrated ability to deliver growth, retention, revenue outcomes, and service improvements on a scale
  • Experience leading national teams, managing strategic partnerships, and influencing senior stakeholders
  • Strong commercial, analytical, strategic planning, and execution capabilities
  • Post-secondary education required
  • Advanced business or financial services education/designations considered an asset

Benefits

  • Incentive programs and incentive compensation tied to business and individual performance
  • Health insurance
  • Dental insurance
  • Mental health benefits
  • Vision insurance
  • Short- and long-term disability insurance coverage
  • Life and AD&D insurance coverage
  • Adoption/surrogacy benefits
  • Wellness benefits
  • Employee/family assistance plans
  • Retirement savings plans
  • Pension
  • Global share ownership plan with employer matching contributions
  • Financial education and counseling resources
  • Paid holidays, vacation, personal, and sick days
  • Statutory leaves of absence
  • Hybrid working arrangement

Job title

Job type

Full Time

Experience level

Lead

Salary

Not specified

Degree requirement

Postgraduate Degree

Location requirements

HybridTorontoCanada

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