Virtual Territory Manager engaging Canadian healthcare professionals by phone and video. Delivering pharmaceutical brand messaging, managing territories and exceeding client KPIs remotely.
About the role
- Strategic Partnership Manager leading vendor contracting, third-party risk, and performance for Manulife, a global financial services provider. Driving partnerships and commercial outcomes across Canadian business teams.
Responsibilities
- Lead initiatives and high-value vendor relationships
- Optimize third-party performance and enable business outcomes through strategic sourcing, contracting, partnership management, and governance
- Develop, negotiate, draft, and manage high-value contracts end-to-end
- Lead contracting activities involving RFIs, RFPs, MSAs, SOWs, amendments, change requests, work orders, and NDAs
- Ensure competitive commercial agreements and optimize total cost of ownership
- Advise on Procurement policies, sourcing best practices, and enterprise contracting standards
- Build partnerships with business stakeholders, Procurement, Legal, Risk, and Vendor Governance teams
- Assess, mitigate, and manage third-party risk, including risk assessments, business continuity planning, concentration risk analysis, and exit planning
- Liaise between vendors and business units to maintain strategic alignment and improve vendor performance and innovation
- Oversee vendor compliance with enterprise risk policies and Vendor Governance requirements
- Manage vendor obligations, KPIs, and SLAs
- Establish, track, and report on KPIs, SLAs, contractual obligations, and strategic objectives
- Conduct performance reviews, operational meetings, working groups, and stakeholder touchpoints
- Lead resolution of major service disruptions
- Serve as escalation point for complex vendor issues and disputes
- Drive root-cause analysis and long-term corrective actions
Requirements
- Bachelor’s degree or equivalent business experience
- 5+ years of experience in Strategic Partnerships, Insurance, and Contracting
- Experience in Vendor Management, Procurement, or Strategic Sourcing is an asset
- Strong knowledge of insurance business and operations
- Knowledge of procurement processes and sourcing methodologies
- Knowledge of contract law
- Experience with third-party risk management frameworks and regulations relevant to third-party engagements
- Ability to build internal and external relationships and navigate complex stakeholder environments
- Collaboration, negotiation, and influencing skills
- Communication and presentation skills, including presenting to senior and executive audiences
- Analytical, problem-solving, consulting, and conflict-management skills
- Ability to achieve results through cross-functional or indirect resources
- Ability to collaborate effectively and provide peer support
- Demonstrated project management experience
- Bilingualism (English and French) is an asset
- If located in Québec, proficiency in English and French is required to support clients from various provinces outside Quebec
Benefits
- Incentive programs and incentive compensation tied to business and individual performance
- Health benefits
- Dental benefits
- Mental health benefits
- Vision benefits
- Short- and long-term disability coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible environment
- Learning and career growth support
- Diversity, inclusion, and reasonable accommodation support
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