Exercise Physiologist conducting clinical fitness assessments and personalized exercise programs for TELUS Health clients. Collaborating with multidisciplinary healthcare teams to support prevention and rehabilitation.
About the role
- Transformation Delivery Specialist improving workflows and strategic initiatives for Manulife, an international financial services provider. Driving process optimization, change adoption, and member experience improvements.
Responsibilities
- Collaborate with the Member Services team and other business areas to identify opportunities to improve workflows, processes, and operational outcomes
- Research, analyze, and document business issues related to workflow procedures, operational processes, trend data, risks, and emerging business challenges
- Lead strategic and tactical initiatives, ensuring operational benefits are defined, measured, and realized
- Develop and manage integrated initiative plans, including metrics, success criteria, deliverables, priorities, and alignment with leadership objectives
- Analyze data and trends to identify business issues, early risk indicators, and opportunities to improve processes or customer outcomes
- Coordinate efforts across impacted business areas and functions to ensure initiatives are fully integrated
- Communicate and present findings to leadership and stakeholders, including operational impacts, risks, opportunities, and recommended solutions
- Influence partners to support change and adopt improved ways of working
- Lead change within teams by fostering awareness, alignment, and a clear vision for process optimization and experience excellence
- Prioritize and reprioritize initiative deliverables according to business needs, changing priorities, and leadership expectations
Requirements
- University degree
- 7 to 10 years of experience in the Canadian retirement/pension industry
- Strong knowledge of the Canadian retirement business, including organizational structure, technologies, processes, customer lifecycle, and industry landscape
- Bilingualism (French and English) is considered an asset; the successful candidate may be required to communicate in both languages to support clients across multiple provinces outside Quebec
- Proven ability to research, analyze, and document business issues related to workflows, procedures, processes, data trends, risks, and operational impacts
- Experience leading or supporting change initiatives with strategic and tactical business impact
- Strong influencing and negotiation skills to meet initiative deadlines and achieve desired outcomes
- Ability to analyze trends and identify early indicators of risk, issues, or improvement opportunities
- Excellent communication and presentation skills, with the ability to engage leadership and stakeholders and clearly communicate findings and operational impacts
- Demonstrated ability to adapt quickly, shift priorities, and work effectively in a changing environment
- Creative and innovative mindset with the ability to challenge the status quo and drive meaningful change
- Strong understanding of how to implement change in a complex business environment, including assessing and communicating impacts
- Proven ability to lead change initiatives and simplify complex ideas for diverse audiences
- Strong internal network across all organizational levels, with the ability to collaborate effectively with business units and functional teams
- Demonstrated ability to motivate partners, build awareness, and influence teams to adopt new ways of working
Benefits
- Learning and development opportunities
- Flexible environment supporting well-being and inclusion
- Incentive programs and incentive compensation tied to business and individual performance
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension and a global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Reasonable accommodation during the application process
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