Medical office administrator supporting Felix’s online healthcare platform and healthcare practitioners. Managing clinical files, lab requisitions, virtual consultations, and protected health information.
About the role
- Unclaimed Property Administrator processing documentation and customer claims for Manulife, an international financial services provider. Resolving escalations and supporting accurate, compliant fund recovery.
Responsibilities
- Process requests from external customers seeking to initiate unclaimed property claims
- Review documentation, apply established procedures, and determine whether requests are complete and eligible
- Contact customers when additional information or supporting documentation is required
- Determine whether standard communications or direct outreach is necessary to resolve outstanding items
- Process urgent requests from external vendors and business partners to support claim progression
- Manage escalated inquiries related to claim initiation, documentation requirements, and follow-up activities
- Utilize multiple operational and claims-related systems effectively
- Maintain working knowledge of operational and claims-related systems
- Support additional administrative and operational responsibilities as required
- Perform other duties as assigned
Requirements
- Minimum of 3 years of administrative experience
- Previous experience in business operations, customer service, claims administration, financial services, or a related field
- Proficiency with Microsoft Office applications and general computer systems
- Strong attention to detail and accuracy when reviewing and processing documentation
- Ability to manage multiple priorities in a deadline-driven environment
- Strong written and verbal communication skills
- Strong administrative background with proven organizational skills
- Exceptional attention to detail and commitment to quality
- Excellent customer service and communication skills
- Demonstrated initiative, sound judgment, and problem-solving ability
- Strong typing and data-entry skills
- Ability to multitask and manage competing priorities in a fast-paced environment
- Strong computer skills, including proficiency with Microsoft Office
- Experience handling escalations and resolving complex customer inquiries
- Ability to work independently while contributing effectively within a collaborative team environment
- Continuous improvement mindset with a focus on operational excellence and customer satisfaction
Benefits
- Incentive programs and incentive compensation tied to business and individual performance
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible work environment
- Learning and career development opportunities
- Well-being and inclusion support
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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Medical office administrator supporting Felix’s online healthcare platform, which provides on - demand healthcare treatment. Managing practitioner files, lab workflows, consultations, and clinical administration.
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