Content Specialist creating clear help - center documentation for Euna Solutions’ public - sector SaaS products. Translating complex workflows into accurate, user - friendly articles.
About the role
- Head of Knowledge and Content shaping enterprise knowledge, AI capability and learning strategy for Modaxo’s global people-transportation technology companies. Building governance, content networks and reusable expertise across autonomous businesses.
Responsibilities
- Set the enterprise knowledge and content strategy and translate it into a practical multi-year roadmap
- Build transparent intake and prioritisation approaches focused on business value
- Define global versus local knowledge ownership and common standards
- Create a coherent portfolio across leadership content, functional playbooks, case studies, templates, AI capability content and acquisition learning
- Build and support networks of business-unit contributors, content owners and subject matter experts
- Enable communities of practice and connect practitioners around shared challenges and proven approaches
- Make expertise visible and improve access to relevant knowledge
- Combine curated content with peer learning, case discussions, expert sessions and communities
- Build repeatable models for sourcing stories, expertise, lessons learned, playbooks and examples
- Identify, validate and transform proven practices into reusable enterprise assets
- Capture and transfer institutional knowledge at risk through leadership changes, retirement, transformation or acquisition
- Reuse, adapt or signpost existing material and commission new content where genuine gaps exist
- Capture expertise from acquired businesses and improve access to Modaxo knowledge for new businesses and leaders
- Lead the roadmap for flagship knowledge and learning content
- Own near-term knowledge and learning content that builds AI understanding, judgement and workplace adaptability
- Shape content around real decisions, tools, examples and behaviour change
- Commission specialist expertise from subject matter experts, writers, facilitators, internal production teams or external partners
- Connect assets into practical learning journeys for leaders, new joiners, acquired businesses and functional communities
- Define measures for findability, trust, application, reuse, adoption, quality and business value
- Use platform data, search patterns, stakeholder feedback and learner evidence to identify demand, gaps and friction
- Maintain and regularly review a living knowledge roadmap and backlog
- Establish taxonomy, metadata and content models for effective discovery
- Define standards for accuracy, format, accessibility, ownership, approval, source attribution and review
- Implement review, version control, archive and retirement processes
- Establish accountable ownership and subject matter validation for priority assets
- Work with system and digital workplace specialists to support trusted search, reuse and future AI-assisted retrieval
- Report on adoption, quality, reach, application and selected business outcomes
- Work across the organisation and build credibility with senior leaders and practitioners globally
Requirements
- Strong track record of setting enterprise knowledge, content or capability strategy and translating it into a focused, prioritised roadmap aligned with business needs
- Demonstrated success influencing senior stakeholders and engaging business units across a complex, global, multi-entity decentralised organisation
- Ability to work effectively without formal authority
- Proven ability to identify, source and draw out expertise, insight and effective practice from senior leaders, subject-matter experts and practitioners
- Strong content strategy and editorial experience
- Ability to turn complex or specialist knowledge into clear, engaging and practical content without losing accuracy
- Experience selecting and combining different channels and formats to build practical capability
- Track record of designing or materially improving an enterprise knowledge ecosystem, including sourcing, curation, ownership, findability, reuse and lifecycle management
- Experience using evidence, stakeholder feedback and analytics to prioritise knowledge and capability needs and assess findability, adoption, application and value
- Good grounding in adult learning and instructional design
- Experience shaping learning pathways and designing for retention, application and behaviour change
- Experience shaping practical digital learning and capability solutions
- Familiarity with authoring tools and platforms such as Articulate 360, Docebo, SharePoint or equivalent would be useful
- Experience in a technology, software, professional services, acquisitive or federated business environment strongly preferred
- Experience supporting AI capability, acquisition integration, leadership development, organisational change or communities of practice valuable
- Extensive experience engaging, influencing and building credibility with senior executives and business leaders in complex, matrixed organisations
- Strong knowledge architecture, storytelling and content development ability
- Ability to establish and maintain standards for accuracy, accessibility, consistency, localisation and usability across a global content ecosystem
- Excellent communication and facilitation skills
- Clear, concise written and verbal communicator in English
- Additional languages such as German, French or Brazilian Portuguese advantageous
- Ability to create a new function, operating model, governance mechanisms, relationships and ways of working in an evolving environment with limited infrastructure
- Ability to use quantitative and qualitative evidence to prioritise needs, improve adoption and content effectiveness, and measure business impact
- Understanding of AI implications for knowledge management, content strategy and organisational capability development
Benefits
- Remote work arrangement with flexibility to work across time zones
- International travel approximately two to four trips per year, subject to business need
- Competitive compensation aligned to experience and employing country
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Degree requirement
No Education Requirement
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