About the role

Data Control Coordinator II reviewing merchant account data for Moneris, a Canadian fintech powering business commerce solutions. Coordinating operational workflows, resolving escalations, and improving data-processing efficiency in a hybrid Toronto role.

Responsibilities

Review source documents for merchant accounts
Validate the accuracy and completeness of input and output data
Correct coding and batching errors for processing
Verify outputs against control totals
Review reports for accuracy and formatting
Distribute information to appropriate teams
Support daily team operations, including order distribution, ACI/DMS profile creation and maintenance, rollout requests, device deployment, SIM activations, Special Services requests, and welcome letter activities
Assist the Team Leader and Manager with workflow coordination and prioritization
Provide first-level support for team inquiries and coaching-related items
Coordinate and fulfill urgent requests and inquiries from internal stakeholders
Act as a subject matter resource for change management processes
Collaborate with cross-functional teams to investigate, resolve, and communicate escalated issues
Identify opportunities to improve operational efficiency and customer experience
Recommend process enhancements

Bachelor's degree or college diploma in Business or a related field
Equivalent work experience may be considered in place of formal education
Minimum 1 year of experience in data control, data entry, or a related operational role
Experience using Microsoft Windows-based business applications
Experience collaborating across teams to support operational objectives and service delivery initiatives
Working knowledge of MRE reporting, ACI, DMS, OMS, MSC Web Tool, Peregrine Service Centre, and E-Select systems is an asset