Data Control Coordinator II reviewing merchant account data for Moneris, a Canadian fintech powering business commerce solutions. Coordinating operational workflows, resolving escalations, and improving data - processing efficiency in a hybrid Toronto role.
About the role
- Parking Data Coordinator managing onboarding, offboarding, billing audits, and operational reporting for Imperial Parking Canada’s parking network. Coordinating vendors, systems, and stakeholders to prevent avoidable costs.
Responsibilities
- Coordinate onboarding and offboarding of parking locations across all platforms and operating companies, ensuring system entries are complete, accurate, and timely.
- Initiate, track, and resolve work orders, tickets, and forms via approved workflow tools, including SharePoint and Jira.
- Liaise with vendors and service providers to coordinate service setup, modifications, and terminations accurately and on schedule.
- Coordinate with internal stakeholders to meet established timelines and service level expectations; book and facilitate recurring meetings with department leaders and key stakeholders to review progress, identify risks, and resolve outstanding items.
- Coordinate creation, modification, and removal of parking lot attributes, including pricing, contact information, amenities, operational details, and other location-related data across supported systems.
- Perform audits and validation activities for services, systems, contracts, recurring charges, and vendor billing during location transitions.
- Review reports, invoices, GL entries, billing records, and related data to identify discrepancies, post-termination charges, and cost-avoidance opportunities.
- Track, document, and report cost avoidance, financial leakage risks, transition status, and outstanding issues.
- Document, maintain, and standardize onboarding and offboarding processes; prepare tracking and reporting; present Monthly Business Reviews; and contribute to continuous improvement initiatives.
- Prioritize tasks to meet service level agreements and internal deadlines.
- Identify and escalate data inconsistencies or system issues.
- Complete other projects as assigned.
Requirements
- Strong organizational and project coordination skills, with the ability to manage multiple priorities, deadlines, and stakeholders in a high-volume environment.
- Strong attention to detail with the ability to review, validate, and reconcile data, reports, invoices, and records accurately.
- Experience collaborating with cross-functional teams, external vendors, and leaders across multiple levels of the organization.
- Excellent communication, stakeholder management, and relationship-building skills, with the ability to influence outcomes, maintain productive working relationships across departments, vendors, and operating companies, and drive issues to resolution through persistent follow-up.
- Comfortable navigating ambiguity, exercising sound judgment, and proactively identifying and resolving issues in a complex operational environment.
- Proficiency in data systems, reporting tools, and workflow platforms (e.g., Jira, SharePoint, MS Excel), with the ability to maintain accurate records, track complex workflows, and prepare operational reporting.
- Tech-savvy and quick to learn new systems and tools.
- Ability to work independently with minimal supervision, manage competing priorities, and maintain accountability for deadlines, accuracy, and follow-through.
- Strong investigative, reporting, and problem-solving skills, including the ability to identify process gaps, validate information, recognize cost risks, prepare accurate operational reporting and presentations, communicate findings to stakeholders and leadership, and recommend practical improvements.
- Ability to conduct audits, verify completion of tasks, service setups, service terminations, and billing changes, and follow through on discrepancies to resolution.
- Familiarity with parking operations or infrastructure services is a plus.
- Demonstrated ability to manage sensitive data with discretion and integrity.
- 2+ years of experience in operations coordination, data management, or related field.
- Experience with Altas Jira, Salesforce, Smartsheet, Google Business Profiles, Adobe, SharePoint Custom Lists, Confluence, Coupa, E-Xact Payment Processing, and GL is an asset.
- Internal applicants should have expertise in MPS Core, PARIS, HMT – Hierarchy Mapping Tool, Lot Information System, PayByX, ImparkNow, hangTag CRM (CAN/US), E-Xact, and hangtag Rate Engine (CAN/US).
Benefits
- Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
- Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
- Short-Term Disability (STD): Income protection when you need time to recover.
- Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
- Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home.
- Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
- Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.
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