About the role
- Medical Office Assistant providing administrative support at MOSAIC Community Clinic. Ensuring patient-focused care and navigating complex medical needs in the community.
Responsibilities
- Maintain and handle confidential information appropriately.
- Remain current with standards relevant to the program, project, or service.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Provide administrative and clerical assistance as needed. Including but not limited to: Coordinate the flow of information internally and externally, Answer and initiate email, fax, and other correspondence; Maintain bulletin boards, calendars, and staff schedules; Open and distribute incoming department mail, email, and other material; general instructions or transcribing; Maintain paper and electronic files and databases;
- Provide MOA and reception services: operating a multi-line switchboard or phone, answering/directing incoming calls for staff, and taking messages as needed; Registering new patients and booking appointments; Answering routine inquiries and providing information of a general nature regarding the clinic; Receiving visitors, and referring to appropriate areas; Follow up on physician/nurse practitioner orders regarding referrals and diagnostic tests; interdisciplinary team members orders; Contacting other hospitals/organizations to obtain information as required.
- Autoclaving instruments and follow procedures to ensure proper sterilization process; Taking vitals (blood pressure, height and weight);
- Manage and organize room/office supplies.
- Provide facility support: Maintain a welcoming, inclusive, family-friendly environment that provides safety and security for children, parents/caregivers, and the community; Clean and prepare exam rooms between patients, and rooms patients. Assists patients to feel safe and at ease through a welcoming patient-centered approach. Cleans and organizes the patient waiting area, office supply areas, clinic rooms, medical equipment, and instruments in accordance with established procedures, as assigned.
- Liaises with staff of healthcare and social service organizations, as well as general practitioners’ offices to provide program-related information.
Requirements
- Secondary education and a Medical Office Assistant diploma plus minimum 3 years of recent related office/clerical experience or an equivalent combination of education, training, and experience.
- Experience working with people from diverse cultural and lifestyle backgrounds.
- Office management principles, methods, and procedures; records retention policies and schedules.
- Proficiency in MS Office suite, EMRs, and Health Connect Registry, or other patient database software, Billing and coding software.
- Knowledge of social, economic, political, and historical realities impacting Indigenous communities and familiarity with Indigenous Cultural Safety with the concepts of cultural safety/humility and anti-racism preferred, will be considered an asset.
- Experience in Primary Care or community and/or specialist office settings that serve communities with multiple barriers to health and wellness equity.
- English communication skills, both written and oral, other languages are an asset.
- Cultural sensitivity.
- Customer service skills.
- Organized and able to set priorities and meet deadlines.
- Able to keep up in a fast-paced, high-stress environment; multi-tasking environment.
- Critical thinking and problem-solving skills.
- Able to work independently and with a team.
- Attentive to detail.
- Tactful, discrete, diplomatic, patient, flexible; able to maintain confidentiality.
Benefits
- A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.
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