Senior insurance adjuster investigating, evaluating, and negotiating insurance claims for Sedgwick. Managing reserves, settlements, client relationships, billing, and claim reporting remotely across Canada.
About the role
- Insurance adjuster investigating, assessing, negotiating, and settling physical and property damage claims for Manitoba Public Insurance. Meeting customers and gathering evidence to determine coverage and liability.
Responsibilities
- Represent MPI in handling insurance claims and provide exceptional customer service
- Meet with customers to obtain claim facts and information
- Resolve claims using listening skills, resiliency, patience and empathy
- Explain the claims process, including timelines, benefits, coverage, quantum, subrogation, liability, driver safety rating and deductible impacts
- Communicate with customers, witnesses, third parties and business partners by telephone, written correspondence and in person
- Process claims within established customer service standards
- Investigate, assess, negotiate and settle physical and property damage claims
- Review claims to confirm coverage, liability and quantum
- Contact witnesses, passengers, first responders, law enforcement, hospitals and tow truck operators
- Visit accident scenes and review video footage as required
- Interpret, analyse and confirm coverage under provincial acts, regulations and legislation
- Recommend claim approval or denial when coverage issues exist
Requirements
- High school diploma or equivalent and three years of general office, customer service or call centre experience
- OR two-year diploma from an accredited post-secondary institution and one year of general office, customer service or call centre experience
- Ability to work with a high level of initiative
- Intermediate communication skills to convey complex information concisely and obtain information professionally
- Intermediate analytical and decision-making skills
- Working knowledge of MS Office suite of products
- Successful completion of the Adjuster Development Program within 12 months
- Applicants must be able to obtain their Commissioner for Oaths
- Ability to work shift work
- Ability to type a minimum of 40 words per minute; testing may be required
Benefits
- Flexible health, dental and vision plans
- Health spending account
- Travel health coverage
- Extended health benefits including ambulance, massage and physiotherapy
- Registered pension plan
- Group, dependent, and optional life insurance coverage
- Sick leave to cover short-term disability
- Long-term disability
- Vacation entitlement
- Maternity, parental and adoptive leaves
- Bereavement and family responsibility leaves
- Employee and family assistance program
- Mental-health programming
- Onsite employee gym facility (Cityplace)
- Discounted gym memberships
- Wellness account
- Employee recognition programs
- In-house training
- Professional development
- Educational assistance program
- Safety, health and workplace policies and programs
- Flexible Work eligibility is listed as On Site
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Investigates and coordinates injury benefits for automobile accident claims at SGI. Engages with clients and oversees claims, ensuring compliance with regulations and policies.
Support role at Sedgwick assisting with non - complex projects and learning about insurance processes. Collaborating with experts and developing skills in coverage analysis and report writing.
Adjuster investigating and adjusting property and casualty claims for Sedgwick with minimal supervision. Inspecting claims, interviewing parties, and maintaining client relationships.