About the role

IT Operations Administrator maintaining Manitoba Public Insurance’s enterprise print and computing environments in Winnipeg. Managing printing, batch operations, hardware, inventories, documentation, and change processes.

Responsibilities

Maintain MPI computing and enterprise print environments.
Manage high-volume and colour printing, print operations, printer consumables, print quality control, ad-hoc print requests, and customer letter reprints.
Assist vendors with technical printer repairs.
Assist with hardware upgrades and maintenance.
Run daily batch submissions, file transfers, print operations, and similar procedures.
Schedule, review, and optimize scheduling processes.
Provide extended-hour shift coverage and on-call support for print, reporting, and technical jobs.
Work with Application Services to ensure technical procedures are accurate.
Participate in IT Asset Management procedures, including shelved equipment and disposals.
Manage printer consumables, paper, and pre-printed form inventories.
Coordinate portable offsite tape media.
Audit and securely destroy electronic media and devices.
Develop and maintain IT support documentation and publish procedures.
Collaborate with technical teams to ensure document and procedure quality.
Participate in change management processes for safe and orderly operations-related changes.
Provide operational expertise to other areas as a consultant resource.
Recommend and implement improvements to IT Operations procedures and practices.
Perform other duties as assigned.

High school diploma or equivalent.
One technical certification e.g. A+ Certifications or Microsoft Certified Certificates OR two courses in Computer Science or related technical discipline.
Two years of experience working in a data centre operations department or an IT Service Desk, or working with Intel Servers, Midrange Servers (Unix, AS/400), High-Capacity Printing Technology, or Asset and/or Inventory Management.
Working knowledge of Microsoft Office.
Ability to work independently and as part of a team.
Ability to learn and/or operate office software and equipment.
Ability to work with minimal direction and exercise initiative.
Organizational and time management skills.
Ability to handle multiple tasks and prioritize assignments.
Interpersonal skills.
May be required to participate in rotating on-call support.
Valid driver’s licence.
Physically able to lift up to 40 lbs. (18 kg.); testing may be required.

flexible health, dental and vision plans
health spending account
travel health coverage
other extended health benefits such as ambulance, massage and physiotherapy
registered pension plan
group, dependent, and optional life insurance coverage
sick leave to cover short-term disability
long-term disability
vacation entitlement
maternity, parental and adoptive leaves
bereavement and family responsibility leaves
employee and family assistance program
mental-health programming
onsite employee gym facility (Cityplace)
discounted gym memberships
wellness account
Employee recognition programs, including milestone recognition and leader/peer rewards
in-house training
professional development
educational assistance program
safety, health and workplace policies and programs
technical expertise and assistance to support employee activities in safety and health