Commercial lines insurance service representative supporting Ostic Group brokerages. Managing policy administration, certificates, documentation, invoicing, and broker support.
About the role
- Service Centre Representative delivering Manitoba Public Insurance licensing, registration, insurance, and claims services. Providing face-to-face customer support and processing driver, vehicle, and claims transactions.
Responsibilities
- Provide face-to-face customer service related to Manitoba Public Insurance products, services, claims-related services and policies
- Sell and issue MPI products and services
- Issue, renew and update driver’s licences
- Perform Canada-wide searches on the Driver Licence System (zScope)
- Issue driving-in-force letters, conditional licences, permits and suspension notices
- Communicate with customers regarding licence suspensions, licensing requirements, driver programs and the Driver Safety Rating system
- Verify documents and letters, including abstracts and claims experience letters
- Create testing appointments and administer electronic and oral knowledge tests
- Assist with motorcycle road testing in the trailing vehicle where offered
- Check customers in and verify eligibility for driver testing appointments
- Provide information related to cognitive assessments through Driver Fitness
- Interpret online customer policy information
- Issue, cancel, renew and update registration and insurance policies
- Counsel customers on insurance coverage and additional coverage options
- Administer the International Registration Plan, pick-up and pay, and renewals
- Explain Canadian Loss Experience Automobile Rating and rate determination
- Administer salesperson and dealer tests
- Issue, renew and replace dealer plates and sell Dealer Interim Registration Permits
- Issue, renew and replace Repairer plates
- Explain Driver Z program, parental consent, cancellation and refund processes
- Print and witness Total Loss documents and complete associated IWS transactions
- Witness documents requiring a witness or Commissioner for Oaths
- Issue GST refunds and receive payments
- Monitor inboxes and schedule non-driver, adjuster and New Claim appointments
- Calculate earned premiums for claim coverage consideration
- Receive payments for claims buybacks
- Receive tow bills and prepare payments
- Book interview appointments and collect fees
- Review and analyze evidence collected and make decisions on application status
Requirements
- High school diploma or equivalent
- Education in customer service or business-related courses is an asset
- Three years of customer service and administrative office experience
- Experience working with MPI products and services is an asset
- Working knowledge of MS Office Software
- Intermediate listening and comprehension skills
- Initiative and ability to be resourceful
- Intermediate oral and written communication skills
Benefits
- Flexible health, dental and vision plans
- Health spending account
- Travel health coverage
- Extended health benefits, including ambulance, massage and physiotherapy
- Registered pension plan
- Group, dependent, and optional life insurance coverage
- Sick leave to cover short-term disability
- Long-term disability
- Vacation entitlement
- Maternity, parental and adoptive leaves
- Bereavement and family responsibility leaves
- Employee and family assistance program
- Mental-health programming
- Onsite employee gym facility (Cityplace)
- Discounted gym memberships
- Wellness account
- Employee recognition programs
- In-house training
- Professional development
- Educational assistance program
- Safety, health and workplace policies and programs
- Technical expertise and assistance to support employee activities in safety and health
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Commercial lines insurance service representative supporting Ostic Group brokerages. Managing policy administration, certificates, documentation, invoicing, and broker support.
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