PocketHealth is a patient-centric cloud platform that enables medical imaging providers across North America to share imaging records electronically with patients, instantly and securely.
Since its launch in 2016, the platform has grown its functionality to enable direct sharing between hospitals and physicians, as well as instant DICOM retrieval and automated importing capability, creating a unified image management solution for their over 500 hospital and imaging clinic customers across North America.
The company believes that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey.
Our mission is simple: change how hospitals, clinics and patients think about accessing personal health information.
We envision a healthcare system where security and patient accessibility complement each other, and our flagship solution, PocketHealth, is proving this reality in hundreds of institutions every day.

PocketHealth

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full-stack-engineer

PocketHealth is a company that provides a service for patients to easily access, manage, and share their medical imaging records. Trusted by over 1,500,000 patients, PocketHealth offers lifetime storage and the ability to access records from over 800 hospitals and clinics. Their platform empowers individuals by giving them control over their healthcare journey, allowing them to better understand their health diagnoses and make informed decisions. The service is designed to be intuitive and accessible on any device, catering to multiple users such as doctors and specialists, thereby improving the coordination of care.

PocketHealth is a patient-centric cloud platform that enables medical imaging providers across North America to share imaging records electronically with patients, instantly and securely. Since its launch in 2016, the platform has grown its functionality to enable direct sharing between hospitals and physicians, as well as instant DICOM retrieval and automated importing capability, creating a unified image management solution for their over 500 hospital and imaging clinic customers across North America. The company believes that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey.


Our mission is simple: change how hospitals, clinics and patients think about accessing personal health information. We envision a healthcare system where security and patient accessibility complement each other, and our flagship solution, PocketHealth, is proving this reality in hundreds of institutions every day.

• Operate critical infrastructure across Azure (our primary cloud) and AWS (where Conductor, our agentic healthcare automation platform, runs), including Kubernetes, managed databases, and networking
• Own the observability stack and drive operational excellence — metrics, logs, traces, alerting, and the practices that turn signals into action
• Build and evolve our CI/CD orchestration to make releases fast and safe
• Design, build, and maintain the internal tooling, shared libraries, and automation that the Engineering team relies on every day
• Serve as the engineering team's first line of support for infrastructure, CI/CD, and access issues — triaging, resolving, and turning recurring asks into self-serve tooling
• Drive cloud cost engineering — vendor commitment decisions, cluster rightsizing, lifecycle policies, and the unsexy-but-meaningful work of making our infrastructure spend match our actual usage
• Partner with product engineering teams throughout the SDLC to ensure infrastructure dependencies are secure, interoperate cleanly, and scale
• Improve our information security and regulatory compliance posture (SOC 2, HIPAA, PHIPA) through thoughtful platform design
• Raise the bar on developer experience by building high-quality shared code, documenting clearly, and actively communicating best practices

Senior Software Engineer, Platform

Senior Software Engineer on the Platform team, building critical infrastructure for healthcare access. Enabling hospitals and empowering patients through innovative technology solutions in Canada.

• Own deployments end to end: Lead the full technical implementation of Conductor for each client, from kickoff through go-live, as the primary point of contact for their technical and operational stakeholders.
• Accelerate the sales cycle: Partner with the GTM team to drive deals forward.
• Build, integrate, and ship: Write and extend agentic workflows in Conductor's orchestration engine.
• Diagnose and resolve issues quickly: Be the first line of technical escalation during and after go-live.
• Shape how Conductor evolves: Translate client friction into structured product feedback.
• Strengthen the platform as you go: Document what works.

Senior Software Engineer

Senior Software Engineer implementing Conductor for healthcare clients. Handling end-to-end deployments and collaborating to optimize client integration workflows.

engineer

• Own deployments end to end: Lead the full technical implementation of Conductor for each client, from kickoff through go-live, as the primary point of contact for their technical and operational stakeholders. Write the code, own the integration scope, and build the trust that turns a successful go-live into a long-term relationship.
• Accelerate the sales cycle: Partner with the GTM team to drive deals forward. You'll run technical demos, prototype automations against a prospect's real workflows, and lead the sessions that give prospective clients the confidence to commit.
• Build, integrate, and ship: Write and extend agentic workflows in Conductor's orchestration engine — building custom tools, integration adapters, and transformation logic tailored to each client's operational patterns.
• Diagnose and resolve issues quickly: Be the first line of technical escalation during and after go-live. Use logs, workflow state, and system telemetry to diagnose problems at the code level and resolve them fast.
• Shape how Conductor evolves: Translate client friction into structured product feedback. Identify patterns across deployments that should drive platform decisions.
• Strengthen the platform as you go: Document what works. Contribute to integration libraries, shared tooling, and deployment runbooks that make future deployments faster and the platform more capable.

Senior Forward Deployed Engineer

Senior Forward Deployed Engineer at PocketHealth implementing healthcare automation solutions by leading client deployments. Collaborating closely with healthcare providers and integrating diverse technologies.

support-engineer

• Investigate and resolve escalated production issues impacting providers and patients
• Troubleshoot software systems backed by databases, using queries to validate data, system behavior, and issue root causes
• Analyze how systems are configured and behaving — not just restarting services, but understanding why something is failing
• Identify and replicate bugs, and escalate internally
• Support PACS, DICOM, and healthcare application workflows in a live production environment
• Work cross-functionally with Engineering, Support, Account Management, and Technical Services to resolve complex issues
• Document repeatable troubleshooting processes, system behaviors, and workarounds to improve team knowledge
• Identify patterns in issues and contribute to process or tooling improvements
• Maintain SLAs for high-impact cases affecting patient and provider experience

Senior Technical Support Specialist

Technical Support Specialist troubleshooting software systems for healthcare providers. Working with PocketHealth to enhance medical imaging access for patients.

technical-customer-success

• Lead the end-to-end technical implementation of our imaging solution across diverse healthcare environments.
• Design and implement scalable, secure integrations across PACS, EHR, and HL7 interfaces to support clinical workflows.
• Troubleshoot and resolve complex issues involving DICOM, HL7, VPNs, and secure image routing.
• Partner closely with Product and Engineering teams to drive improvements based on customer needs and field insights.
• Serve as an escalation point for advanced support and implementation issues.
• Mentor and guide junior technical services engineers; contribute to onboarding and team skill development.
• Design and improve internal tools, automation scripts, and monitoring systems for operational efficiency.
• Develop high-quality technical documentation, SOPs, and knowledge base content.Represent the technical services team in customer meetings and cross-functional projects.

Senior Technical Implementation Specialist

Senior Technical Implementation Specialist implementing and supporting imaging solutions across North America. Leading technical integrations and mentoring junior engineers in the healthcare IT space.

PocketHealth is a patient-centric cloud platform that enables medical imaging providers across North America to share imaging records electronically with patients, instantly and securely. Since its launch in 2016, the platform has grown its functionality to enable direct sharing between hospitals and physicians, as well as instant DICOM retrieval and automated importing capability, creating a unified image management solution for their over 500 hospital and imaging clinic customers across North America. The company believes that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey. Our mission is simple: change how hospitals, clinics and patients think about accessing personal health information. We envision a healthcare system where security and patient accessibility complement each other, and our flagship solution, PocketHealth, is proving this reality in hundreds of institutions every day.

PocketHealth

About the company

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5 jobs found

Senior Software Engineer, Platform

PocketHealth

Senior Software Engineer

PocketHealth

Senior Forward Deployed Engineer

PocketHealth

Senior Technical Support Specialist

PocketHealth

Senior Technical Implementation Specialist

PocketHealth