About the role

Technical Project Manager delivering PocketHealth’s Conductor AI automation deployments for hospitals and clinics. Owning discovery, scope, timelines, integrations, and client outcomes.

Responsibilities

Own execution of complex Conductor deployments with healthcare providers, including hospitals and clinics
Serve as a point of contact for client stakeholders from kickoff through go-live
Build and manage deployment plans, timelines, milestones, dependencies, and risk tracking
Drive deployment cadence through regular status updates and clear ownership across internal and client teams
Plan and coordinate user acceptance testing and drive formal sign-off
Run in-depth discovery sessions for workflows including scheduling, medical records, and imaging operations
Document current-state workflows and standard operating procedures, including volumes, handoffs, exceptions, and systems involved
Produce scoping documents covering workflow logic, inputs and outputs, edge cases, integration dependencies, acceptance criteria, and success metrics
Define measurable success metrics before development starts
Partner with engineers to resolve questions, evaluate feasibility and trade-offs, and manage scope changes
Identify blockers, drive resolution, and align teams toward launch goals
Determine when client requests require additional scope, resources, or alternative solutions
Maintain deployment documentation and tickets
Track and report outcome metrics for live automations and review them with clients
Identify adjacent workflows Conductor could automate and partner with sales on expansion opportunities
Translate deployment patterns into product feedback and repeatable discovery and delivery templates

5-7 years in technical project management, implementation consulting, solutions delivery, or enterprise implementations, with accountability for execution and outcomes
Experience owning complex B2B deployments involving multiple stakeholders and dependencies, several at a time
Experience working with healthcare providers, or in similarly complex, regulated operational environments
Experience with EHR or RIS/PACS implementations, workflow automation, or integration-heavy enterprise software is a strong plus
Demonstrated ability to produce requirements or scope documentation that engineering teams have built from
Technical understanding of APIs, system integrations, and data flows
Strong project management skills, including driving timelines, managing risks, and coordinating cross-functional teams
Excellent written and verbal communication with clients, executives, and front-line staff
Process improvement background is a plus
Ability to bring structure to ambiguity and operate independently
Ability to manage multiple active deployments without dropping threads or cutting corners
Ability to use AI to automate workflows, prototype and pressure-test ideas, and work as a multiplier
High standards for documentation quality and client outcomes

Working remotely
Competitive salaries and benefits
Stock options for every employee
Four weeks of paid time off
Unlimited paid wellness days
Extended mental health coverage
16 weeks of parental leave top-up
Comprehensive health and benefits package
Equity in the form of stock options
Hybrid work arrangement with the option to work from wherever you do your best thinking on non-office days